Assistant Branch Manager

Woodforest National Bank•Wytheville, VA

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. This hands-on leadership role balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The role includes supporting branch sales and customer growth goals, developing team members, maintaining a visible community presence, and ensuring accurate, compliant operations. You may mentor or lead junior staff but do not typically have formal responsibility for personnel decisions. Travel to nearby branches within approximately 45 miles may be required as business needs dictate.

Requirements

Three years of relevant and transferrable sales and/or customer service experience; alternatively, an Associate’s degree and two years of such experience, or a Bachelor’s degree and one year of such experience.
High School Diploma or equivalent.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment and with outside sales.
Ability to work flexible or extended hours based on business needs, with demonstrated reliability.
Ability to seek business proactively outside the branch.
Openness to direct coaching and feedback.
Effective problem-solving skills and the ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to operate the branch with a business-owner mindset, supporting retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Engage customers professionally, resolve concerns, and deliver a consistent Woodforest Experience.
Coach team members to identify customer needs and recommend suitable retail banking products and services.
Help ensure high-quality customer service across teller, platform, and digital interactions.
Promote a technology-forward retail banking experience for customers and team members.
Support community engagement and retail marketing activities that strengthen the bank’s local presence.
Build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership to conduct outreach aligned with community needs and branch goals.
Uphold ethical standards, protect customer confidentiality and privacy, and foster trust, transparency, and respect.
Model performance, behavioral, and customer experience expectations as a visible branch leader.
Mentor and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and responsible use of resources.