Branch Operations Manager - Brea

Banc of California • Brea, CA

2d • $70,305 - $74,000

About The Position

The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. The role provides direction, leadership, and motivation to ensure the office team meets service, growth, operational audit, and other goals. It supervises the branch’s day-to-day operational functions and carries out management responsibilities in accordance with Bank policies. All duties must be performed in accordance with Company policies and procedures and applicable U.S. state and federal laws and regulations.

Requirements

• At least 7 years of branch operations experience, including 3 years of supervisory or other leadership experience.
• High school diploma or equivalent.
• Mastery of the operational regulatory environment and thorough knowledge of banking operations.
• Solid knowledge of key branch systems; basic end-user knowledge of Microsoft Word and Excel.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Review and knowledge of departmental and Human Resources policies and procedures.
• Ability to lead, coach, motivate, and develop staff at varying levels, including selection, engagement, and driving high performance.
• Ability to identify opportunities to refer products and services based on clients’ financial goals and match clients with appropriate partners.
• Ability to coach and mentor employees, collaborate across the organization, build trust, and achieve goals through partnerships.
• Credible, influential, and confident communication style; ability to listen for expressed and unexpressed needs and translate them into action.
• High initiative, willingness to take on challenges and projects, and ability to influence the team’s understanding and acceptance of change.
• Ability to direct high performance and results while empowering others to succeed.
• Ability to manage personal risk and guide branch-wide risk assessment and management; recognize and use strategic plans to address risk and growth, review others’ work, develop training plans, and communicate risk updates to staff.
• Thorough knowledge of risk management, compliance controls, and loss prevention.
• Ability to continuously coach the team toward high performance and support employees’ career goals.
• Ability to identify and contribute to branch growth opportunities.

Nice To Haves

• Associate’s degree or higher is strongly preferred.

Responsibilities

• Ensure high-quality, friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries, complaints, and situations professionally and efficiently.
• Promote an effective operational and service environment.
• Monitor staff performance related to losses, differences, and risk; coach for improved performance when appropriate.
• Approve transactions within established guidelines and escalate when required.
• Participate in branch opening and closing, including conducting building and grounds security inspections under dual control.
• Conduct regular staff meetings to ensure compliance with Bank policies and procedures.
• Review daily reports.
• Assist the Branch Manager in meeting deposit growth goals.
• Assist the Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages.
• Identify and mitigate audit and operational risk.
• Monitor expense control.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, corrective action notices, and counseling as applicable and in a timely manner.
• Manage, support, coach, and train staff to improve performance and help employees reach their goals.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including care options for family members.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program.
• Leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED