Branch Operations Manager - Brea

Banc of California • Brea, CA

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About The Position

The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. This role provides direction, leadership, and motivation to help the office team meet service, growth, operational audit, and other goals. The manager supervises the branch’s day-to-day operational functions and carries out management responsibilities in accordance with Bank policies and applicable laws and regulations.

The position supports high-quality customer service, branch growth, operational effectiveness, staff development, expense control, and risk management. It works with the Branch Manager on deposit growth, audit results, and branch certification, and helps ensure that staff performance and branch operations meet established standards.

Requirements

• Seven years of branch operations experience, including three years of supervisory or other leadership experience.
• High school diploma or equivalent.
• Mastery of the operational regulatory environment and thorough knowledge of banking operations.
• Solid knowledge of key branch systems and basic end-user knowledge of Word and Excel.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Ability to review and understand departmental and human resources policies and procedures.
• Ability to lead, coach, motivate, and develop staff at varying levels, including staff selection, engagement, and performance.
• Ability to identify opportunities to refer products and services based on clients’ financial goals and connect clients with appropriate partners.
• Ability to coach and mentor, collaborate across the organization, build partnerships, and foster trust.
• Credible, influential, confident communication skills, including listening for expressed and unexpressed needs and translating them into action.
• Initiative in taking on challenges and projects and influencing the team’s understanding and acceptance of change.
• Ability to direct performance and results while empowering others to succeed.
• Ability to manage personal risk and guide broader branch risk assessment and management, including reviewing others’ work, developing training plans, and communicating risk updates to staff.
• Thorough knowledge of risk management, compliance controls, and loss prevention.
• Ability to identify and contribute to branch growth opportunities.

Nice To Haves

• Associate’s degree or higher.

Responsibilities

• Ensure high-quality, friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries, complaints, and situations professionally and efficiently.
• Promote an effective operational and service environment.
• Monitor staff performance related to losses, differences, and risk; coach staff for improved performance when appropriate.
• Approve transactions within established guidelines and escalate matters when required.
• Participate in opening and closing the branch and conduct building and grounds security inspections under dual control.
• Conduct regular staff meetings to ensure compliance with Bank policies and procedures.
• Review daily reports.
• Assist the Branch Manager in meeting deposit growth goals, achieving satisfactory audit ratings, and delivering quality branch certification packages.
• Identify and mitigate audit and operational risk, and monitor expense control.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal plans, and corrective action notices or counseling as applicable.
• Manage, support, coach, and train staff to improve performance and help employees reach career goals.
• Follow established policies and procedures and perform other assigned duties and projects.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including care options.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program.
• Leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED