Branch Operations Manager

Lennox International • Alexandria, VA

2d

About The Position

The Branch Operations Manager manages and coordinates employees who maintain, service, and install commercial HVAC equipment and accessories. The role oversees branch safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival. The manager directly supervises four to ten employees and performs supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

The position is salaried and exempt, with a stated salary range of $70,000–$80,000 annually. Employees are eligible for annual and monthly bonuses under the applicable company plan and are not eligible for overtime. Local-market travel is regular, with occasional overnight travel required.

Requirements

• Associate’s degree or equivalent education from a two-year college or technical school.
• At least 5 years of related experience, or an equivalent combination of education and experience.
• HVAC industry technical knowledge.
• Ability to travel regularly within the local market; occasional overnight travel is required.
• Ability to climb ladders.
• Ability to lift moderately, up to 90 pounds.
• Computer skills, including competence with Microsoft Word and Excel.
• Must achieve NATE certification during the first full year as Branch Manager.
• Positive mental attitude; self-motivated and a self-starter; competitive and high-energy; able to thrive in a fast-paced environment; professional and punctual.

Nice To Haves

• P&L management experience with a successful track record.
• EPA Certification: Type I and Type II or Universal.

Responsibilities

• Read, analyze, and interpret written or verbal reports, correspondence, proposals, and blueprints.
• Assist employees in diagnosing commercial HVAC equipment.
• Prepare estimates and proposals.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and identify cost reductions and program improvements.
• Requisition and maintain inventory of tools, equipment, and materials.
• Study production schedules and estimate labor requirements for job assignments.
• Direct employees engaged in dismantling, assembling, and installing equipment.
• Interpret and communicate company policies to employees.
• Inspect and monitor work areas and examine tools and equipment; provide safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Ensure appropriate procedures are in place for reporting and managing accidents.
• Interpret specifications, blueprints, and job orders for employees and assign duties.
• Establish or adjust work procedures to meet production schedules.
• Recommend measures to improve production methods, equipment performance, and product quality.
• Suggest changes in working conditions and processes to improve branch, customer service, or work-crew efficiency.
• Analyze and resolve work problems, or assist employees in resolving them.
• Initiate or suggest plans to motivate employees to achieve performance goals.
• Maintain time and production records.
• Interview, hire, train, and supervise employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
• Perform other duties as assigned.

Benefits

• Annual and monthly bonus eligibility under the applicable company plan.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• Prescription drug coverage.
• 401(k) retirement plan.
• Short-term disability insurance.
• Eight weeks of paid birthing leave.
• Two weeks of paid bonding leave.
• Life and long-term disability insurance.
• Up to 12 days of paid time off, two paid well-being days, one paid volunteer day, 10 paid holidays, and three floating holidays per year, depending on hire date and eligibility.
• Matching 401(k).
• Health and wellness programs, perks and discounts, pet insurance, and free subscriptions; benefits may vary by position and are subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree