Branch Manager

Needham Bank • Bedford, NH

2d • $75,247 - $105,346

About The Position

The Branch Manager oversees all aspects of branch performance and is externally focused on building the branch deposit base while remaining responsible for overall branch performance. The role increases the bank’s market share by maximizing sales opportunities through relationship management and business development, and develops a branch culture in which quality and continuous improvement are understood and applied by all employees. The team is focused on acquiring new business and personal relationships and retaining and expanding existing ones. The Branch Manager also promotes the bank through active participation in the surrounding community.

The role requires a highly motivated and experienced manager with a proven record in sales and new business development. The manager coaches and develops branch staff, manages customer issues, and ensures the branch follows audit, regulatory, procedural, and safety requirements. Work is performed in a normal business office environment, and the employee must be able to lift 30 pounds. The schedule must be flexible around bank operating hours, including Saturday mornings, and community participation may take place outside business hours.

Needham Bank describes its compensation as a competitive salary; actual pay may vary based on experience, skills, and market factors, and additional compensation may apply. The bank offers benefits to eligible employees, including a package for full-time employees and a benefit package for eligible part-time employees.

Requirements

• Highly motivated and experienced manager.
• Fluent written and verbal English communication skills.
• Demonstrate and promote high ethical standards and behaviors.
• Participate in community organizations and events, including outside business hours.
• Ability to build strong relationships across the organization and in the community.
• Ability to exceed customer service expectations.
• Ability to adapt to change.
• Proven track record in sales and new business development.
• Reliable transportation and flexibility to adapt to new job locations and reassignments.
• Ability to work a flexible schedule based on bank operating hours, including Saturday mornings.
• Ability to adhere to Needham Bank’s core values: focus on customer relationships, embrace change, work as a team, be an asset to the community, always learn, and do the right thing.
• Bachelor’s degree or equivalent experience/combined education required; a bachelor’s degree is highly desired.
• Five or more years of experience as a successful branch manager.
• Five or more years of management and/or leadership experience.
• Extensive background in bank operating policies and procedures and state and federal banking regulations.
• Proficiency in Microsoft Office.
• Ability to lift 30 pounds.

Nice To Haves

• Banking industry experience is highly preferred.

Responsibilities

• Promote Needham Bank products and services to customers and prospects in the community, focusing on business development and relationship building.
• Identify and facilitate consumer and business lending opportunities with new and existing customers.
• Develop relationships with existing customers and maintain a network of market-area contacts to identify prospects and generate referrals.
• Coach and develop branch staff to achieve consistent, measurable results.
• Conduct performance evaluations; recommend salary and bonus adjustments; counsel or discipline employees as needed; and coordinate staff training as needed.
• Represent the bank at community functions and develop new business during and outside bank hours.
• Facilitate meetings between clients or prospects and appropriate bank personnel.
• Deliver a high-quality customer experience and coach the branch team to do the same.
• Ensure branch employees take ownership of inquiries and respond within 24 hours.
• Manage the process of assisting customers with account-related issues and questions.
• Ensure branch safety and soundness by adhering to audit, regulatory, and procedural guidelines.
• Maintain an environment that fosters teamwork.
• Manage and support the professional development of branch team members.
• Perform additional duties as requested, needed, or assigned.

Benefits

• Fully paid medical insurance for full-time employees.
• Fully paid dental insurance for full-time employees.
• Health reimbursement arrangement (HRA).
• 401(k) plan with an 8% bank match.
• Paid time off (PTO).
• Paid holidays.
• Bonus program.
• Flexible spending accounts.
• Vision service plan.
• Group term life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Tuition reimbursement.
• Employee Assistance Program.
• Competitive salary; actual pay may vary based on experience, skills, and market factors, and additional compensation may apply.
• Benefit package for eligible part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager