Branch Manager

Carolina Title Loans • Sumter, SC

2d

About The Position

The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development. This role leads a small team, drives daily execution, and ensures results are consistently met. The Branch Manager coaches team members, holds coworkers accountable, and handles customer conversations related to payments when needed.

The role requires comfort leading a team and being accountable for results; setting clear expectations and addressing performance directly; having direct conversations with customers about payments; working in a structured, metric-driven environment; and managing multiple priorities in a fast-paced setting. Successful Branch Managers consistently follow up on accountability, coach and develop team members, address issues promptly, maintain organized daily operations, and take ownership of results and improvement.

Requirements

• High school diploma or equivalent.
• Ability to work scheduled hours, including Saturdays.
• Valid driver’s license and reliable transportation.
• Successful completion of pre-employment screening.
• Comfort leading a team and being accountable for results.
• Ability to hold coworkers to clear expectations and address performance directly.
• Comfort having direct conversations with customers about payments.
• Ability to work in a structured, metric-driven environment and manage multiple priorities in a fast-paced setting.

Responsibilities

• Oversee the branch’s overall performance, including sales, collections, and team development.
• Lead a small team and drive daily execution to meet results consistently.
• Coach and develop team members to improve performance.
• Set clear expectations, hold coworkers accountable, and follow up consistently.
• Address performance issues promptly and directly.
• Handle customer conversations related to payments when needed.
• Maintain structure and organization in daily operations.
• Take ownership of branch results and drive improvement.

Benefits

• Majority company-paid health, dental, and vision coverage.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation, six paid holidays, two PTO days, and five sick days.
• Monthly bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED