Branch Manager

Mariner Finance • Rocky Mount, NC

1d • Onsite

About The Position

Mariner Finance is hiring a Branch Manager to lead branch lending and customer service operations. The role exercises lending authority, manages account retention and collections, coaches and develops staff, supports branch growth, and ensures company policies and procedures are followed. The Branch Manager also handles customer and employee inquiries, recruiting, reporting, expense oversight, and other duties needed to provide consistent service. The position is performed at the assigned branch location.

The schedule is 40 hours per week within the branch's hours of operation: Monday, Wednesday, and Thursday, 9:00 a.m.–5:00 p.m.; Tuesday, 9:00 a.m.–7:00 p.m.; and Friday, 9:00 a.m.–5:30 p.m. It includes at least one Saturday per month and may involve seasonal or business-needs-based extended hours. The company may change the schedule to address business needs. Work hours depend on the business hours of the time zone serviced.

The posted base salary range is $54,034.16–$70,244.40 per year. The role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity. Full-time employees receive a benefits package; the posting directs candidates to the company benefits website for details.

Requirements

• At least three years of related experience in the consumer lending and/or financial services industry.
• Two years of successful supervisory experience, or successful completion within the past three years of a lending training program or closely aligned course of study; additional applicable experience may substitute for supervisory experience.
• Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, or Economics, or military rank of E-4, W1, or O1 and above; additional applicable experience may substitute for the degree.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• High proficiency in Microsoft Office or similar programs, knowledge of financial services programs, and ability to learn such programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered by the branch.
• Must perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Fluency in Spanish and English.
• Applicable required licenses in good standing to sell insurance products offered by the branch.

Responsibilities

• Review and approve applications using lending authority and product knowledge to offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency goals.
• Coach branch staff regularly and provide actionable feedback to support branch goals, minimize turnover, and foster a positive work environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop business through networking with local establishments, including retail and automobile businesses, and building community relations.
• Implement internal branch auditing procedures to control negotiable items and company records.
• Approve exceptions to policy as authorized by management, considering the exception, retention needs, and related factors.
• Resolve customer product, service, and policy-related obstacles using problem-solving skills.
• Monitor and approve monthly expenses in accordance with the annual business plan and company policies and procedures.
• Investigate and work to resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract and interview prospective candidates and recommend candidates to management for vacancies.
• Participate in company meetings and professional development activities to stay informed about trends and changes in the business environment.
• Perform additional duties as needed based on market demand and branch staffing, including collecting payments, processing loan applications, contacting customers about late payments, cashiering, answering phones, photocopying, and filing.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; benefits details are provided through the company benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager