Branch Manager I

Woodforest National Bank • Mattoon, IL

2d • Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on customer engagement, sales, deposit growth, customer relationships, community partnerships, and operational excellence. The manager is accountable for branch performance and resources, manages branch operations and compliance, and develops a high-performing team that delivers personalized service and supports banking, lending, investment, and wealth management solutions. The manager also represents the bank in the local community and promotes confident use of digital banking tools.

The position is based primarily in the branch and includes business development and community engagement travel of up to 25%. Working conditions may involve standing most of the time, walking, moving, bending, stooping, or sitting briefly, and occasionally lifting and carrying items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication. This is a full-time position with responsibility for personnel and employment decisions at the assigned branch.

Requirements

• At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
• Proactive approach to seeking business outside the branch; comfortable with outside sales.
• Goal-oriented, disciplined team leadership and openness to coaching and feedback.
• Ability to work flexible or extended hours as business needs require and demonstrated reliability.
• Effective problem-solving, composure, and a positive attitude when interacting with customers and colleagues.
• Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Strong organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
• Ability to understand instructions, forms, and applications and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
• Ability to meet the stated physical demands, including occasionally lifting and carrying items up to 30 pounds.

Responsibilities

• Operate the branch as a business owner, managing performance and resources and making decisions that support growth and profitability.
• Lead the team toward sales goals and expectations and consistently measure results.
• Focus branch operations on deposit growth and wealth management referrals.
• Manage branch operations, including compliance, security, cash handling, and expense control.
• Ensure customer interactions are warm, personalized, and solution oriented.
• Coach staff to identify customer needs and recommend banking and investment solutions.
• Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
• Build community relationships and position the branch as a trusted financial partner.
• Collaborate with Retail Partners on joint engagement opportunities and lead outreach with Community Development Relationship Managers.
• Ensure ethical conduct and adherence to bank policies, procedures, and regulatory guidelines; foster transparency, trust, and respect.
• Recruit, develop, and retain talent and build a high-performing team.
• Lead adoption of technology-forward banking and help staff and customers use digital tools confidently.
• Resolve customer concerns empathetically and take ownership of timely, satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Make personnel and employment decisions for the assigned branch.
• Travel for business development and community engagement, up to 25%.

Benefits

• Woodforest offers a comprehensive benefits package; details are available through the linked benefits overview.
• Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED