Branch Manager I

Woodforest National Bank•Boiling Springs, SC

2d•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role focuses on serving customers and team members in the branch, driving sales and deposit growth, developing customer relationships through strategic partnerships and community involvement, and delivering operational excellence. The manager embodies the bank’s values of Ownership, Service, Community, and Integrity. The position is accountable for branch performance and operations, including sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. It also leads customer acquisition and relationship development, community engagement, talent recruitment and development, adoption of digital banking tools, customer issue resolution, audits, reporting, and process improvement. The Branch Manager has responsibility for personnel and employment decisions at the assigned branch. The role is full-time, may require flexible or extended hours to meet business needs, and involves travel up to 25% for business development and community engagement. Working conditions include standing most of the time, with some walking, moving, bending, stooping, sitting, and occasional lifting and carrying of items up to 30 pounds. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive approach to developing business outside the branch.
Goal-oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to remain composed and positive when interacting with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to travel up to 25% for business development and community engagement.
Ability to meet the physical working conditions, including standing most of the time and occasionally lifting and carrying items up to 30 pounds.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team in achieving sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer interactions and coach the team to provide a customer-first experience.
Help customers identify needs and recommend banking and investment solutions that add value.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities and local relationship-building.
Lead community outreach efforts with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead adoption of technology-forward banking experiences and help staff and customers use digital tools confidently.
Resolve customer concerns empathetically, taking ownership and ensuring timely, satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch or location.