Branch Manager I

Hertz•Carmel, IN

About The Position

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors, and government entities. The role is primarily responsible for the successful delivery and oversight of Hertz products to internal and external customers. The manager provides leadership to branch employees and is accountable for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The position requires in-depth knowledge of operations, management, logistics, technology, and financial disciplines, as well as decisive, analytical, goal-directed, and service-oriented leadership. The manager develops and monitors the branch business plan, directs reservations and pickups, manages vendor relationships, and develops strategies to improve profitability, revenue, and market penetration. The role also oversees customer service, staff development and performance, employee relations, business reviews, and compliance with corporate policies and procedures. Shift hours may vary depending on business needs. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations worldwide. It is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Hertz states its commitment to diversity and inclusion and equal employment and advancement opportunities.

Requirements

High school diploma or general equivalency diploma required.
Previous management experience in a fast-paced environment.
Demonstrated history of success and results orientation.
Demonstrated ability to direct and motivate teams.
Technology proficiency.
Knowledge of financial and business practices, customer-service resolution, communication techniques, sales management and coaching, labor and employment laws, operations management, project management, and analysis and report modeling.
Strong organizational and time-management skills.
Ability to work with multifaceted, cross-functional teams.
Expertise in Microsoft Office, including complex analysis using Excel and strong PowerPoint knowledge.
Customer-service aptitude and ability to address and resolve customer-service issues.
Flexibility and ability to adapt to change.
Excellent oral and written communication skills.

Nice To Haves

Associate degree preferred.
Experience in car rental, hospitality, or tourism is a plus.

Responsibilities

Develop, monitor, modify, and ensure compliance with the annual business plan to support business-unit profitability.
Direct and organize reservations and pickups and develop relationships with vendors such as Lyft, Uber, and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue-management opportunities, including revenue per unit.
Handle or assist with resolving customer service issues.
Maintain customer service at or above area goals.
Coach staff and empower them to engage in problem resolution and customer relations.
Attend or host outside sales meetings and events to promote the company and branch location.
Increase branch market penetration and revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services in alignment with corporate objectives.
Participate in training, coaching, and mentoring branch staff.
Conduct performance reviews with branch staff and discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed about business operations.
Conduct monthly business reviews with branch staff to ensure knowledge of key performance indicators.
Maintain a positive employee-relations environment.
Ensure corporate policies and procedures are administered and followed by all personnel.