Branch Manager I

BLACK HILLS FEDERAL CREDIT UNION•Eagle Butte, SD

10d•Onsite

About The Position

The Branch Manager I leads the personnel and overall operation of a branch, aiming to provide an exceptional experience for members and employees. The role also performs teller, member-service, and lending duties as needed. The manager directs daily operations, implements decisions approved by the Market Vice President, maintains branch security and cash controls, and ensures staff work effectively within the credit union’s policies and service philosophy. The position includes supervising, coaching, and developing employees; contributing to personnel recommendations and performance appraisals; and maintaining effective work systems and organizational structure. The manager supports membership and loan growth through business development and community relationships, helps develop the department budget, prepares reports, and ensures the branch has adequate operating materials and a professional appearance. The role may require occasional travel to other branches or community events and response to after-hours alarm activations, including remote camera review or travel to the worksite. Work is primarily sedentary in an indoor, climate-controlled shared workspace. The position may require extended hours and regular computer use.

Requirements

Four-year college-level language, math, and reasoning skills, or at least two years of relevant experience in lieu of formal education if the candidate has held equivalent responsibilities.
At least two years of relevant experience for Branch Manager I.
Ability to oversee branch operations for a branch responsible for under $50 million in shares or loans.
Knowledge of laws and regulations affecting credit union operations and general ledger accounts pertinent to the department.
Ability to communicate effectively with all levels of the organization and outside parties, verbally and in writing.
Knowledge of organizational policies and procedures, the credit union’s service philosophy, in-house computer systems, the Internet, and relevant software.
Knowledge of management techniques, safety and security programs, and the ENGAGE model.
Ability to understand and follow moderately complex written and verbal instructions and explain information clearly to others.
Ability to interact positively with coworkers, management, and the public, maintain a positive attitude under pressure, and produce accurate, timely, high-quality work.
Ability to analyze imbalances, statistics, and financial data; gather and interpret facts; and develop solutions.
Ability to prepare and maintain confidential records and reports and exercise discretion with confidential matters.
Ability to work within established guidelines, take initiative to resolve problems, organize tasks, and manage changing priorities.
Ability to work flexible hours and extended hours when required or requested by management.
Ability to perform necessary paperwork and computer-related input, communicate verbally and in writing, and handle cash transactions and verify financial transactions.
Ability to attend work regularly, reliably, and punctually; work indoors in a shared, climate-controlled workspace; and routinely use a computer for an average of 6–8 hours per day.
Ability to lift occasionally up to 5 pounds and climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.

Responsibilities

Direct daily branch operations and remain accountable for overall results.
Implement decisions approved by the Market Vice President and stay current on legal, regulatory, economic, competitive, and technology changes affecting branch functions.
Assist the Market Vice President and Human Resources with personnel recommendations, performance appraisals, training, development, and interpretation of credit union policies.
Organize staff into effective work groups, ensure direct reports have appropriate authority and responsibility, and review work systems to reduce duplication and unnecessary work.
Maintain branch security, conduct semi-annual security training, secure and maintain vault cash and change funds, and periodically audit cash drawers, bait money, and the vault.
Direct, coach, and develop team members; promote use of the ENGAGE model; hold team meetings and one-on-one meetings; provide observational coaching and ongoing feedback; and conduct timely performance appraisals.
Build and maintain positive community relationships and support membership and loan growth through business development activities, including visits to local businesses.
Develop the department budget consistent with the strategic plan and overall budget.
Prepare standardized reports as directed by the Market Vice President.
Ensure an adequate supply of operating materials and a professional appearance of the building, grounds, and internal workstations.
Perform teller, member-service, and lending functions as needed, and perform other duties assigned by the Market Vice President.
Respond to after-hours alarm activations, which may involve remotely reviewing camera systems or traveling to the worksite.