Branch Manager I

Woodforest National Bank • Defiance, OH

2d • Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The role is primarily based in the branch and focuses on engaging customers and team members to drive sales, increase deposits, develop customer relationships, and deliver exceptional service. The Branch Manager is responsible for relationship growth, operational excellence, compliance, security, and effective management of branch resources while embodying the bank’s values of Ownership, Service, Community, and Integrity.

The role leads and develops a high-performing team, oversees branch personnel and employment decisions, builds local community relationships, and promotes banking, lending, investment, and wealth management solutions. The Branch Manager also advances technology-forward banking, resolves customer concerns, and supports audits, reporting, and continuous process improvement. Travel of up to 25% is required for business development and community engagement. The position is full-time.

Requirements

• At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; OR a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; OR successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
• Proactive approach to seeking business outside the branch; comfort with outside sales.
• Goal-oriented, disciplined team leadership, strong interpersonal skills, and sales aptitude.
• Openness to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs and demonstrated reliability.
• Effective problem-solving, composure, and a positive attitude when interacting with customers and colleagues.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Strong organization, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
• Ability to meet the stated physical demands, including standing most of the time and occasionally lifting and carrying items up to 30 pounds.

Responsibilities

• Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead with accountability, achieve team sales goals and expectations, and consistently measure results.
• Manage branch operations with a focus on deposit growth and wealth management referrals.
• Oversee branch compliance, security, cash handling, and expense control.
• Ensure customer interactions are warm, personalized, and solution-oriented.
• Coach the team to identify customer needs and recommend suitable banking and investment solutions.
• Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
• Build relationships in the local community and position the branch as a trusted financial partner.
• Collaborate with Retail Partners on joint engagement opportunities that increase traffic and strengthen local connections.
• Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
• Uphold ethical standards and ensure compliance with bank policies, procedures, and regulatory guidelines.
• Foster transparency, trust, and respect among team members and customers.
• Recruit, develop, and retain talent to build a high-performing, values-driven team.
• Lead the adoption of technology-forward banking and help staff and customers use digital tools confidently.
• Resolve customer concerns with empathy and ownership, working toward timely, satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Make personnel and employment decisions for the assigned branch or location.
• Travel for business development and community engagement, up to 25%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED