Mission Bay Branch - Associate Branch Manager I

Golden 1 Credit Union•San Francisco, CA

2d•Onsite

About The Position

Golden 1 Credit Union is a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The Associate Branch Manager I supports branch operations and service delivery, helping create strong member relationships and a positive, inclusive environment. The role assists the Branch Manager in driving branch performance, supporting employees’ development, and meeting members’ financial needs.

Requirements

High school diploma or General Education Degree (GED) required.
Three or more years of progressively responsible supervisory experience within a retail environment or financial institution required.

Nice To Haves

Associate’s degree in Business Administration, Finance, or Human Resources, or equivalent work experience.

Responsibilities

Ensure exceptional member experiences on the platform and teller line, including during periods of high transaction volume.
Handle and respond to member issues and concerns escalated by Member Service Specialists; identify, investigate, and resolve concerns.
Manage, direct, and supervise the day-to-day activities of Member Service Specialists.
Train and coach employees on operational practices and compliance requirements.
Create and maintain staff schedules that meet branch member-service demands.
Assist the Branch Manager in developing and implementing strategies to capitalize on opportunities, promote products and services, and achieve member-service objectives.
Assist with human resource processes for direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, and interviews.
Ensure compliance with policies and procedures and maintain current knowledge of financial-industry rules, regulations, and sound practices.
Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in accordance with regulatory requirements.
Lead and coordinate service-promotion activities, including outbound calls, special service days, and outside marketing efforts as directed.
Assist the Branch Manager in marketing the Credit Union to potential fields of membership in the branch’s field and location.
Manage relationships with the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to support shared objectives.
Monitor internal policy and procedure controls to safeguard Golden 1 funds and assets.
Identify potential barriers to exceptional member service and collaborate with the Branch Manager on solutions; recommend ways to meet members’ financial needs more efficiently.
Maintain understanding of applicable state and federal credit union laws and regulations, including bank secrecy, anti-money laundering, and elder financial abuse requirements.
Perform Notary Public services as needed.
Assist the Branch Manager in maintaining the physical condition and appearance of the facility and make recommendations.
Travel to meetings by car or public conveyance and occasionally fill in at another branch location.