Mission Bay Branch - Associate Branch Manager I

Golden 1 Talent Acquisition Team•San Francisco, CA

2d•$32 - $40

About The Position

The Associate Branch Manager I supports the Branch Manager in leading the Mission Bay branch and delivering exceptional member service. The role supervises and develops Member Service Specialists, supports branch performance and service strategies, and helps ensure operational efficiency and compliance. The Associate Branch Manager handles escalated member issues, contributes to an inclusive and positive workplace, and collaborates with internal partners to meet member and organizational needs. The position may involve travel to meetings and occasional coverage at another branch.

Requirements

High school diploma or General Education Degree (GED).
At least 3 years of progressively responsible supervisory experience within a retail environment or financial institution.
Thorough understanding of state and federal laws and regulations related to credit union compliance, including the Bank Secrecy Act, anti-money laundering, and elder financial abuse laws appropriate to the position.

Nice To Haves

Associate’s degree in Business Administration, Finance, or Human Resources, or equivalent work experience.

Responsibilities

Ensure exceptional member experiences on the platform and teller line, including resolving issues escalated by Member Service Specialists.
Manage, direct, and supervise the day-to-day activities of Member Service Specialists.
Train and coach employees on operational and compliance requirements across branch functions.
Create and maintain staff schedules aligned with member service demands.
Assist the Branch Manager in developing and implementing strategies to promote products and services, capitalize on opportunities, and support member service objectives.
Assist with human resources processes for direct reports, including appraisals, disciplinary actions, development plans, career development, training, and interviews.
Identify, investigate, and respond to member concerns.
Ensure compliance with and efficiency of policies and procedures.
Maintain current working knowledge of financial industry rules, regulations, and sound practices.
Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in accordance with regulatory requirements.
Lead and coordinate service promotion activities, including outbound calls, special service days, and outside marketing efforts as directed.
Assist the Branch Manager in marketing the Credit Union to potential fields of membership in the relevant field and location.
Manage branch relationships with the Member Service Contact Center, Mortgage Lending, Consumer Lending, Online Banking, and Financial Services partners to support shared objectives.
Monitor internal policy and procedure controls to safeguard Golden 1 funds and assets.
Proactively identify potential barriers to exceptional member service and collaborate with the Branch Manager on solutions.
Recommend ways to meet the financial needs of members visiting the branch more efficiently.
Maintain understanding of applicable state and federal credit union laws and regulations, including the Bank Secrecy Act, anti-money laundering, and elder financial abuse laws.
Perform Notary Public services as needed.
Assist the Branch Manager in maintaining the physical condition and appearance of the facility.
Make recommendations to the Branch Manager.
Travel to meetings by car or public conveyance and occasionally fill in at another branch location.