Guest Services Associate, Mission Bay

Ronald McDonald House Charities Bay Area•San Francisco, CA

About The Position

RMHCBA is seeking a charismatic, self-starting, organized problem solver and people person to join its Mission Bay team as a Guest Services Associate at UCSF Benioff Children’s Hospital Mission Bay. The role supports the Family Room and in-hospital families by preparing materials, coordinating and distributing lunches and dinners, maintaining family lounges and laundry rooms, and helping provide a supportive, safe, clean, and secure environment. The associate also directs volunteers and helps ensure services and programs follow current policies and procedures. The position works directly with hospital and food partners, volunteers, and families from diverse cultural and economic backgrounds in a medical environment. The ideal candidate is creative, outgoing, socially sensitive, flexible, organized, patient, team-oriented, and attentive to detail while able to adapt to changing needs. This is a full-time, non-exempt position working Monday through Friday, 10:00 a.m. to 7:00 p.m. The role requires working some holidays and weekends and reports to the Associate Director, Family Services. Additional duties consistent with the responsibility level may be assigned.

Requirements

High school diploma.
One year of customer experience or experience in a related field.
Relevant professional experience working with people from diverse cultural and socioeconomic backgrounds, families in crisis, or in a medical environment, and understanding of the nonprofit community.
Compassionate and attentive customer service skills.
Demonstrated problem-solving and organizational skills.
Excellent attention to detail and demonstrated active listening.
Ability to handle and deescalate difficult situations with confidence and compassion.
Service-oriented approach and a good sense of humor.
Ability to set professional boundaries.
Demonstrated ability to communicate clearly through different mediums.
Ability to work with diverse populations and in a semi-medical environment with children being treated for life-threatening illnesses and their families.
Computer literacy in Microsoft Office products or similar.
Adult and pediatric CPR, First Aid, and AED certification, or ability to obtain certification.
Valid California driver’s license.
Ability to lift 50 pounds.

Nice To Haves

Experience working with volunteer groups or personal volunteer experience.

Responsibilities

Connect with outgoing and incoming staff at the beginning and end of each shift to relay important information.
Staff and support the Family Room at UCSF Mission Bay and provide services to in-hospital families.
Stock and distribute resources, including snack bags, laundry soap, toiletries, and other items.
Accept, set up, and distribute lunches and dinners.
Support and provide backup communication with UCSF housing coordinators to assign guest rooms.
Support communication with community and hospital partners to coordinate family holiday events and gift giveaways.
Communicate with Programs Coordinators and hospital staff when families share concerns or have questions.
Support infection-control processes by sanitizing touched areas, handling food appropriately, and following hospital protocols and mandates in the Family Room, family lounges, and family laundry areas.
Monitor inventory of items and cleaning supplies.
Submit work orders to UCSF for the Family Room and related items.
Direct the work of volunteers and help ensure services and programs are delivered consistently with current policies and procedures.