Guest Services Associate
About The Position
The Guest Services Associate provides fast, friendly, and fun service to guests, including checking guests in during peak hours and answering questions to help make their stays enjoyable. The role involves 8-hour shifts scheduled across 7 a.m.–3 p.m., 3 p.m.–11 p.m., and 11 p.m.–7 a.m. The associate ensures courteous and efficient guest service, addresses concerns and follows up, helps maintain room inventory status, and supervises bell staff service during guest arrivals, departures, and other interactions. Most tasks are performed in a team environment, with the employee acting as a team leader.
Requirements
- Highly organized.
- Thorough knowledge of guest service and satisfaction.
- Good verbal and written communication skills.
- Ability to work in a team environment while acting as a team leader.
- Basic computational ability.
- Basic computer skills.
Responsibilities
- Ensure guests are treated efficiently and courteously and that staff apply all service standards.
- Address guest concerns and ensure follow-up is completed.
- Assist with daily maintenance of room inventory status to achieve optimal revenue while meeting guest expectations.
- Supervise bell staff activities and service levels to ensure arrivals, departures, and other guest interactions are handled efficiently and in a friendly manner.
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- 401(k)
- Dental insurance
- Employee discounts
- DailyPay access to already earned wages before payday
- Hotel discounts, including franchise rates at hotels within the same brand and discounts at other hotels managed by ZMC Hotels
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
