Guest Services Associate

Hulsing Enterprises•Kansas City, MO

13d

About The Position

The Guest Services Associate welcomes guests, manages check-ins and check-outs, and provides accurate, timely, and courteous information and services to arriving, departing, and in-house guests. The role also handles reservations, guest payments, messages and deliveries, and questions about hotel amenities, transportation, restaurants, and other matters. The associate follows brand standards and company policies and completes assigned shift duties and other tasks as required.

Requirements

High school education.
Relevant hotel experience.
Ability to work well in stressful, high-pressure situations, including handling guest objections and disputes to satisfactory results.
Initiative in job performance, including anticipating what needs to be done before it becomes necessary.

Responsibilities

Maintain a friendly and warm demeanor at all times.
Obtain all necessary information when taking room reservations.
Monitor VIP and special guest requests.
Understand and execute relevant phases of the front desk computer system.
Ensure messages, packages, and mail are logged and delivered promptly and professionally.
Stay informed about current rate packages and promotions, in-house groups, and blackout and restricted dates.
Check guests in and out in a friendly, efficient, and courteous manner.
Process guest payments.
Provide guests with information, including transportation and restaurant advice.
Explain hotel amenities to guests at check-in.
Complete all tasks and duties on the shift checklist in a timely and efficient manner.
Answer guest inquiries promptly and professionally.
Adhere to brand standards and company policies.
Perform other duties as assigned.