Guest Services Associate

Boyne Resorts•Cottonwood Heights, UT

10d•Onsite

About The Position

Brighton Ski Resort is hiring full-time Guest Services Desk staff for the 2026/2027 winter season. Based in the Brighton Center, the Guest Services Office is an information hub and a first point of contact for many resort guests. The role involves providing welcoming, knowledgeable assistance in a fast-paced environment, helping visitors understand resort products and services, and contributing to a seamless guest experience. Team members must be comfortable working in mountain and winter conditions and commit to at least three shifts per week, including flexible schedules that may include weekends, evenings, and holidays.

Requirements

Must be at least 18 years old.
Friendly, approachable, positive attitude and a passion for guest service and hospitality.
Strong communication skills, including listening, explaining clearly, and remaining professional in all situations.
Comfort with a fast-paced environment, multitasking, and problem-solving.
Ability to work independently and as part of a team.
Willingness to learn about Brighton Resort's products, services, and mountain operations.
Ability to remain calm under pressure.
Reliability and punctuality, with availability for flexible schedules including weekends, evenings, and holidays.
Commitment to a minimum of three shifts per week.
Comfort working in a mountain environment with winter conditions.
Reliable transportation to and from the resort in winter conditions.

Nice To Haves

Previous customer service, hospitality, or retail experience.
Salesforce and Five 9 skills.

Responsibilities

Welcome guests and provide friendly, helpful service to visitors from around the world.
Learn and maintain comprehensive knowledge of ticket and season pass products, including rates, discounts, promotions, and events.
Work with teammates to provide exceptional guest service.
Keep the workspace clean and organized, restock supplies, and assist with opening and closing duties.
Communicate clearly and professionally with guests in person, by phone, and by email.
Relay important information to other departments to support a seamless guest experience.
Handle difficult conversations professionally, de-escalating issues or seeking assistance as needed.
Stay informed about resort parking and assist guests online through the parking webpage and on-site in the parking lot.
Direct guests to locations throughout Brighton Resort accurately and enthusiastically.
Handle transactions accurately and responsibly.