Guest Services Associate
About The Position
The Guest Services Associate conducts ticket sales at ticket windows or guest services for aquarium guests, handling cash, debit cards, checks, and credit card transactions. Daily assignments may rotate among ticket scanning, greeting, wayfinding, and working in the queue garden or outdoor plaza. For events, the associate may help with setup and breakdown and accurately count guests entering the facility. The role also involves balancing and maintaining registers, preparing and closing work areas, stocking supplies, supporting crowd control, assisting security and emergency personnel with wayfinding, and providing VIP escorts as needed. The associate delivers customer service to guests and internal customers and supports TFA’s Shared Purpose by participating annually in a Conservation Day of Action shift.
Requirements
- Three years of high school required.
- Experienced in cash handling.
- Ability to work flexibly on weekends and evenings.
- Ability to work flexibly on holidays.
Nice To Haves
- High school diploma or GED equivalent preferred.
- Work experience in ticket sales, customer service, and/or retail sales preferred.
- Experience with Altru or another ticketing system preferable.
Responsibilities
- Sell tickets to aquarium guests using cash, debit cards, checks, or credit cards.
- Balance register transactions daily.
- Open and close the register location during assigned work schedules.
- Assist with pre-opening preparation, periodic area cleaning, and closing procedures as requested.
- Maintain operating efficiency during scheduled work times, including stocking supplies as needed.
- Maintain a cash bank in accordance with aquarium policies.
- Assist team members in achieving customer service objectives.
- Provide crowd control as needed during peak operating periods.
- Assist security, EMT, or law enforcement personnel with wayfinding as needed.
- Assist with VIP escorts as needed or scheduled.
- Provide extraordinary customer service to aquarium guests and internal customers.
- Greet special-event guests at the door and maintain an accurate count of people entering.
- Check guest tickets for valid entry and proper headcount.
- Participate annually in a Conservation Day of Action shift in support of TFA’s Shared Purpose.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
