Guest Services Associate
Douglas J Institutes and Salons•Royal Oak, MI
About The Position
We are looking for a friendly, professional, and dependable Guest Services Associate to serve as the first point of contact for guests and students. This role helps create a welcoming, positive experience and balances customer service, administrative tasks, and front-desk responsibilities in a busy environment. The associate also represents the school in a positive, professional, and enthusiastic manner.
Requirements
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional demeanor.
- Strong organizational and multitasking abilities.
- Comfortable using computers, phones, scheduling systems, and basic office software.
- Reliable and punctual.
- Open availability for day shifts, mid shifts, night shifts, and some Saturdays until 5 p.m.
Nice To Haves
- Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred.
Responsibilities
- Greet and welcome guests warmly and professionally.
- Answer phones and assist with scheduling appointments.
- Check guests in and out and process payments.
- Provide excellent customer service while managing front-desk communications.
- Help maintain a clean, organized, and inviting reception area.
- Monitor the daily schedule and help keep services running smoothly.
- Assist with retail recommendations and purchases.
- Represent the school in a positive, professional, and enthusiastic manner.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
