Guest Services Associate
About The Position
The Guest Services Associate is responsible for greeting guests, managing check-ins and check-outs, and providing information and services to guests in a professional and courteous manner. This role requires maintaining a friendly demeanor, handling reservations, monitoring guest requests, and efficiently operating the front desk system. The associate will also be responsible for message and package handling, understanding promotions, managing guest payments, and providing information on local amenities and services. Adherence to brand standards and company policies is essential.
Requirements
- High School Education and relevant hotel experience
- Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Administer check-ins and check-outs.
- Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Maintain a friendly and warm demeanor at all times.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be aware of all rate packages and promotions currently in effect.
- Be familiar with all in-house groups.
- Be aware of all black out and restricted dates.
- Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
- Process guest payments.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Explain all amenities to guests at check-in.
- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Answer all guest inquiries in a timely and professional nature.
- Adhere to Brand standards and company policies.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
