Cresco Branch Service Manager

Peterson Tractor Company•San Francisco, CA

2d•$94,063 - $114,711

About The Position

The Cresco Branch Service Manager oversees service department operations at an assigned Cresco location. The role ensures work follows established procedures, scheduled and preventive maintenance is completed on time, repairs meet quality standards, and parts are ordered and received promptly. The manager coordinates repair priorities, warranty-related information, training, vendor support, maintenance costs, and service quality, while collaborating with branch and regional teams. The position routinely calls for general discretion and judgment; errors in judgment or professional execution can have serious consequences for the department. The manager interacts with employees across the company, customers, visitors, and vendors, and must handle information and decisions sensitively. The role also requires compliance with safety requirements, operational procedures, quality-control standards, and cash-account procedures.

Requirements

Able to perform each essential duty satisfactorily, safely, and in alignment with Peterson’s core values.
Knowledge, skills, and abilities required to perform the job as described.
Able to communicate effectively and remain calm and courteous under pressure.
A drug screen and background check are required.

Responsibilities

Oversee service department operations at the assigned Cresco location, including procedure compliance, scheduled and preventive maintenance, repair quality, and timely parts ordering and receipt.
Identify repairs that may qualify for warranty consideration and provide relevant information to the Product Support Center Specialist for claim processing.
Monitor non-Caterpillar (Allied) service-school training needs for branch Mechanics and recommend training schedules to the Cresco Regional Service Manager.
Identify repairs that may need outside-vendor assistance and recommend them to the Cresco Regional Service Manager for review and final decision.
Prioritize downed-equipment repairs and coordinate with the Store Manager and Lead Mechanic to carry out the plan.
Ensure work orders are used and processed correctly.
Collaborate with the Product Support Center Specialist on manufacturer recall notices and follow-up actions.
Train new employees on maintenance systems and complete new Mechanic hire checklists.
Advise the Product Support team on equipment purchases.
Monitor preventive maintenance programs, maintenance costs, and service-work quality throughout the region to ensure standards are maintained.
Assist managers in evaluating candidates’ mechanical skills and abilities.
Build and maintain relationships with approved vendors.
Distribute manufacturer updates and service bulletins to the branch and track outcomes.
Communicate, train, and implement Cresco Best Practices.
Follow safety policies, procedures, rules, and laws.
Follow Cresco Operational Procedures, quality-control standards, and cash-account procedures.
Maintain regular, punctual, and predictable attendance.
May help educate customers about equipment use and demonstrate equipment.
May occasionally operate a company or personal vehicle to assist others with their essential job functions.
Work collaboratively in a team environment.
Communicate effectively and remain calm and courteous under pressure when working with customers and coworkers.
Take direction respectfully from a supervisor or manager.