Cresco Rental Coordinator

Peterson•Cresco San Francisco, CA

18h

About The Position

The Cresco Rental Coordinator serves customers and supports rental operations by answering inquiries, recommending equipment and supplies, preparing rental agreements and invoices, checking customer credit and insurance availability, and coordinating equipment availability. The role also handles inventory and security processes, customer follow-up, rental reporting, and communications with employees, customers, vendors, and drivers. The position requires routine discretion and judgment, and errors may have significant consequences for the department. The coordinator helps inspect equipment returned from rental, records usage and fuel information for billing, prepares equipment for rental, assists with deliveries and loading or unloading, and may demonstrate equipment to customers. The role requires following safety policies, Cresco operational procedures, quality-control standards, and cash-account procedures, as well as maintaining reliable attendance. A drug screen and background check are required.

Requirements

Working knowledge of equipment applications and transportation requirements.
Proficiency with basic computer systems and software.
Organizational skills and ability to multitask.
Ability to perform duties safely and in alignment with Peterson’s core values.
A drug screen and background check are required.

Responsibilities

Greet customers, answer inquiries, and recommend equipment and supplies in person and over the phone.
Write rental agreements and produce and process rental invoices.
Perform customer credit checks and check insurance availability.
Communicate equipment and attachment availability to internal and external customers.
Create service call sheets.
Perform inventory control and security processes, including frequent inventory counts.
Build customer relations to improve loyalty and satisfaction.
Inspect equipment returned from rental for damage and record hours, mileage, and fuel levels for billing.
Follow up with customers by phone to obtain information needed to complete rental requests.
Maintain knowledge of competitors’ practices and rental rates.
Keep a record of unfilled or lost rental requests.
Assist with equipment inspections, ensure equipment is in good working order, prepare equipment for rental, and make deliveries.
Assist with dispatching drivers and communicating with vendors.
Assist with loading and unloading equipment and attachments.
Assist with preparing rental reports as assigned.
Follow safety policies, procedures, rules, and laws.
Follow Cresco Operational Procedures, quality-control standards, and cash-account procedures.
Maintain punctual, regular, and predictable attendance.
May educate customers on equipment use and demonstrate equipment.
May occasionally operate a company or personal vehicle to assist others with essential job functions.