Cresco Rental Coordinator

Peterson Tractor Company•San Francisco, CA

2d•$26 - $31

About The Position

The Cresco Rental Coordinator supports rental operations and customer service by helping customers select equipment and supplies, preparing rental agreements and invoices, checking credit and insurance availability, and communicating equipment availability. The position also handles inventory and security processes, supports equipment inspections and preparation, and assists with dispatching, deliveries, and equipment loading and unloading. The role exercises general discretion and judgment, and errors in execution may have significant consequences for the department. It involves regular communication with employees, customers, visitors, and vendors in person, in writing, by phone, and electronically.

Requirements

Working knowledge of equipment applications and transportation requirements.
Proficiency with basic computer systems and software.
Organizational skills and ability to multitask.
Ability to perform duties satisfactorily and safely in alignment with Peterson's core values.

Responsibilities

Greet customers, respond to inquiries, and recommend equipment and supplies in person and over the phone.
Write rental agreements and produce and process rental invoices.
Perform customer credit checks and check insurance availability.
Communicate equipment and attachment availability to internal and external customers.
Create service call sheets.
Perform inventory control and security processes, including frequent inventory counts.
Build customer relations to improve loyalty and satisfaction.
Inspect returned rental equipment for damage and record hours used, mileage, and fuel levels for billing.
Follow up with customers by phone to obtain information needed to complete rental requests.
Maintain knowledge of competitor practices and rental rates.
Keep records of unfilled or lost rental requests.
Assist with equipment inspections, verify equipment is in working order, prepare equipment for rental, and make deliveries.
Assist with dispatching drivers and communicating with vendors.
Assist with loading and unloading equipment and attachments.
Assist with preparing rental reports as assigned.
Follow safety policies, procedures, rules, and laws.
Follow Cresco operational procedures, quality control standards, and cash account procedures.
Maintain punctual, regular, and predictable attendance.
May educate customers on equipment use and demonstrate equipment.
May occasionally operate a company or personal vehicle to assist others with their essential job functions.