Rental Coordinator

EquipmentShare • Jackson, MS

12d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Jackson, Mississippi. The role supports customers throughout the equipment rental process, using EquipmentShare’s proprietary T3 technology to keep equipment information current and help customers get the right equipment at the right time. The coordinator builds and maintains customer relationships, responds to inquiries and leads, and helps customers understand how EquipmentShare’s products and services can improve their businesses.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The position offers opportunities for career advancement, leadership training, and professional development. Employment is contingent on passing a background check; some roles require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a commitment to solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company.
• Willingness to stay informed about EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers on ways EquipmentShare can help them save or earn money and operate more efficiently.
• Maintain and nurture existing customer relationships to support customer satisfaction.
• Keep customers informed about new or additional ways EquipmentShare can improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night (restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED