Rental Coordinator

EquipmentShare • Grand Rapids, MI

5d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator at its rental facility in Grand Rapids, Michigan. The role supports customers throughout the equipment rental process, using the company’s proprietary T3 technology to access current information about its machines and help customers get the right equipment at the right time. The coordinator builds and maintains customer relationships, responds to customer communications, and develops sales approaches to grow the customer base and improve the rental experience.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours worked. Employment is contingent on passing a background check; some roles also require a drug test depending on job responsibilities.

Requirements

• High school diploma or equivalent.
• Strong listening skills and a desire to solve customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to the fast pace of a growing company.
• Energy, effort, and optimism; a willingness to embrace change and continuous improvement.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the customer base.
• Educate customers on how EquipmentShare can help them save money, increase revenue, and operate more efficiently.
• Maintain existing customer relationships and help ensure customers are satisfied with the service and support they receive.
• Keep customers informed about additional or new ways EquipmentShare can help improve their business.
• Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
• Develop sales strategies and techniques to increase market share and improve the customer experience.
• Stay current on EquipmentShare products and services.

Benefits

• Monthly family dinner night, with restrictions applying.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED