Rental Coordinator

EquipmentShare • Detroit, MI

5d • Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator for its rental facility in Detroit, Michigan. The role supports the company’s equipment rental process using its proprietary T3 technology, which provides up-to-date information on machines and helps match customers with the right equipment. The coordinator responds to prospective and existing customers, builds relationships with contractors and construction company principals, and helps customers understand how EquipmentShare’s products and services can support their businesses. The position is scheduled Monday through Friday, 7:00 a.m. to 5:00 p.m., with overtime pay after 40 hours worked.

Requirements

• High school diploma or equivalent.
• Strong listening skills and care for solving customer problems.
• Ability to build, nurture, and maintain customer relationships throughout the rental process.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company.
• Ability to stay educated on EquipmentShare products and services.

Responsibilities

• Respond to inbound leads and guide customers through the EquipmentShare rental process.
• Build relationships with contractors and construction company principals to expand the existing customer base.
• Educate customers about how EquipmentShare can help them save money, earn more, and operate more efficiently.
• Maintain existing customer relationships and support customer satisfaction.
• Keep customers informed about new or additional ways EquipmentShare can improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Develop new sales strategies and techniques to increase market share and improve the customer experience.

Benefits

• Monthly family dinner night.
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED