Service Branch Manager

Now Hiring•Wixom, MI

18h

About The Position

The Service Branch Manager (SBM) develops and maintains relationships with current and prospective clients in technical and manufacturing fields. The role identifies opportunities to mentor the workforce and develops and implements growth strategies and best business practices for an assigned location or department. The manager also performs technical jobs and duties as business needs dictate. The SBM oversees day-to-day branch or department operations, including staffing, training, scheduling, customer service, technical quality, profitability, safety practices, compliance, reporting, and continuous improvement. The role works with senior leaders and HSE to support strategic initiatives and reduce company risk. Work may involve flexible hours, nights, weekends, holidays, and out-of-town assignments. RESA Power provides services and products for electrical distribution systems across the United States and Canada. Its mission is to ensure reliable and safe mission-critical power across customers’ electrical infrastructure lifecycle, and its vision is to be a premier trusted provider of critical power services and products by delivering strong customer and employee experiences. The company describes its culture through the competencies “We do it right,” “We are customer driven,” “We focus on growth,” “We solve problems,” “We get it done,” and “We build strong relationships.”

Requirements

Bachelor’s degree in a related field or equivalent experience.
At least 5 years of related experience.
Knowledge of industry standards such as NETA, NEC, OSHA, and NFPA.
Thorough understanding of heavy industrial, utility, large commercial, and renewable energy environments, with the ability to troubleshoot complex business issues.
Ability to work safely and adhere to electrical safety procedures.
Availability for out-of-town work.
Proven leadership and mentoring skills.
Strong written and oral communication skills.
Ability to meet deadlines and handle multiple tasks.
Ability to work with people throughout the organization and maintain a customer-focused approach.
Focus on accuracy and efficiency.
Valid driver’s license when the position utilizes a company vehicle.

Nice To Haves

Experience with MCCs, breakers, relay testing, or similar equipment.
Military training through Army Prime Power, Air Force Electrical Power Production, the Navy, or a related program.

Responsibilities

Manage day-to-day operations of the assigned location or department and address local customer, employee, and facility concerns.
Hire and train direct reports; conduct interviews and job reviews; establish and review professional development goals.
Mentor and coach technicians, audit work quality, develop training plans, and support staff motivation and productivity.
Schedule local team work and coordinate schedules for larger jobs with other managers.
Apply industry knowledge to provide technical and practical options to internal and external customers.
Prepare and review quotes, perform job walks as required, review test reports, and audit field work for quality.
Cultivate and maintain relationships with internal and external customers and vendors, communicating in a customer-service-oriented manner.
Review jobs to ensure they meet or exceed profitability goals.
Work with the VP and GM to develop and implement continuous-improvement strategic business initiatives.
Prepare reports as assigned.
Work with HSE to develop effective safety records and practices that minimize company risk.
Follow regulatory requirements, safety rules, best practices, company policies, and procedures.
Maintain NETA certification and be willing to test for the next certification level in the Testing Division.
Perform technical jobs and other duties as assigned.