Field Service Manager Branch

Crown Equipment Corporation • Kissimmee, FL

2d

About The Position

The Field Service Manager directs, manages, trains, motivates, and monitors Field Service Technicians, while ensuring safe work practices and reviewing paperwork and timecards. The role recruits, interviews, develops, evaluates, and counsels service personnel. It also maintains customer relationships and retention, communicates with current and prospective customers, resolves complaints, and prepares repair quotes, presentations, and cost reports. The manager develops new service business, administers company goals and policies, and maintains paperwork, records, and reports.

Requirements

• High school diploma.
• Prior experience as a Field Service Technician.
• Strong technical and repair knowledge.
• Good communication, interpersonal, motivational, and computer skills, including experience with Microsoft Office Suite.
• Valid driver’s license and good driving record.
• Ability to safely operate lift trucks.

Nice To Haves

• Prior experience as a Dispatcher and/or Supervisor.

Responsibilities

• Direct, manage, train, motivate, and monitor the job performance of Field Service Technicians.
• Ensure safety practices and review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel, and counsel direct reports.
• Maintain customer relations and improve customer retention.
• Maintain direct contact with current or prospective customers and resolve complaints.
• Prepare customer service repair quotes, presentations, cost reports, and related materials.
• Pursue and develop new service business.
• Administer company goals and policies.
• Maintain paperwork, records, and reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED