Field Service Manager Branch
Crown Equipment•Orlando, FL
About The Position
The Field Service Manager directs and oversees Field Service Technicians and service personnel, ensuring safe work practices and effective customer service. The role supports customer retention, resolves complaints, develops new service business, and administers company goals and policies. It also involves reviewing paperwork and timecards and maintaining service records and reports.
Requirements
- High school diploma.
- Prior experience as a Field Service Technician.
- Strong technical and repair knowledge.
- Good communication, interpersonal, motivational, and computer skills.
- Experience with Microsoft Office Suite.
- Valid driver’s license and good driving record.
- Ability to safely operate lift trucks.
Nice To Haves
- Prior experience as a Dispatcher and/or Supervisor.
Responsibilities
- Direct, manage, train, motivate, and monitor the job performance of Field Service Technicians.
- Ensure safety practices.
- Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel.
- Counsel direct reports.
- Maintain good customer relations and improve customer retention.
- Maintain direct contact with current or prospective customers.
- Resolve complaints.
- Prepare customer service repair quotes, presentations, cost reports, and related materials.
- Pursue and develop new service business.
- Administer company goals and policies.
- Maintain paperwork flow, records, and reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
