Field Service Coordinator - Houston Branch
About The Position
The Field Service Coordinator - Houston Branch will be responsible for providing administrative support to the Manager, Houston Field Service Operations. This role requires representing TransCanada Turbines in a gracious, polite, organized, innovative, and customer-focused manner, ensuring visitors are delighted with the level of responsiveness and attention they receive. Employee and team flexibility are of prime importance, with a willingness to assist with any activity as necessary to support the needs of a changing and demanding customer base in the gas turbine repair and overhaul business.
Requirements
- Represent TransCanada Turbines in a gracious, polite, organized, innovative, and customer-focused manner.
- Ensure visitors are delighted with the level of responsiveness and attention they receive.
- Willingness and ability to assist with any activity, at any time, as necessary to support the needs of a changing and demanding customer base.
- One (1) year related experience or a combination of education and experience that allows the individual to adequately perform the role.
Responsibilities
- Maintain Reception area, answer and distribute incoming calls, and ensure visitors are handled appropriately.
- Provide Branch safety orientation to visitors and new TCT personnel.
- Manage incoming and outgoing mail and courier items, including the LSS System.
- Maintain administrative supplies to ensure adequate levels.
- Maintain office equipment and keep supplies on hand.
- Coordinate building maintenance repairs.
- Assist with visa requirements, travel, and meeting arrangements.
- Assist with coordinating company events and social functions.
- Support TCT sales initiatives administratively.
- Perform weekly payroll reporting.
- Raise and maintain purchase orders for branch activities, including US field service accounts payable.
- Maintain Field Service Procedures for jobs, including opening jobs in the TCT ERP, tracking and allocating costs, completing job closure, and compiling reports and close-out materials for invoicing.
- Support timely job close-out to enable prompt invoicing and minimize work in progress (WIP).
- Coordinate field service job schedules, FS Tools, dispatches, tooling, and materials with the Branch Manager.
- Coordinate shipments with logistics support personnel for timely delivery of materials to customer sites.
- Maintain tooling inventory, PAT testing, calibrations, and load testing in accordance with TCT processes.
- Maintain training documentation and registers/matrices in collaboration with the Field Service Manager – Houston.
- Assist with editing and distribution of job reports.
- Review field paperwork submitted by FS representatives.
- Review technicians’ monthly expenses in the Emburse system.
- Order technician uniforms as needed.
- Review technician timesheets in UKG on a weekly basis.
- Ensure all assigned projects comply with company and customers’ Health, Safety, and Environmental (HSE) policies.
- Develop and review risk assessments and Safe Work Practices (SWPs).
- Maintain HSE documentation and registers/matrices in collaboration with the Field Service Manager – Houston.
- Support audits, inspections, and continuous improvement initiatives.
- Support cost reduction and operational improvement initiatives.
- Increase knowledge of the HSE Policy and Manual and maintain a positive attitude towards health and safety.
- Perform other duties as directed by the Manager, Houston Field Service Operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
