Field Service Coordinator - Houston Branch

white banner • Tomball, TX

3d

About The Position

The Field Service Coordinator provides administrative and field-service support for the Houston Branch of TransCanada Turbines. The role supports office operations, field-service job administration, scheduling and coordination, and health, safety, environmental, and quality activities. The coordinator is expected to represent the company in a gracious, polite, organized, innovative, and customer-focused manner, ensuring visitors receive responsive and attentive service. Flexibility and willingness to assist with activities as needed to support a changing customer base in the gas turbine repair and overhaul business are important.

Requirements

• At least one year of related experience, or a combination of education and experience that enables the individual to perform the role adequately.
• Represent the company in a gracious, polite, organized, innovative, and customer-focused manner.
• Be flexible and willing and able to assist with activities as needed to support the needs of a changing and demanding customer base in the gas turbine repair and overhaul business.

Responsibilities

• Maintain the reception area, answer and distribute incoming calls, and ensure visitors are handled appropriately.
• Provide branch safety orientation to visitors and new TCT personnel.
• Manage incoming and outgoing mail and courier items, including the LSS System.
• Maintain adequate administrative supplies and office equipment, and coordinate building maintenance repairs as needed.
• Assist with visa requirements, travel and meeting arrangements, company events, and social functions.
• Provide administrative support for TCT sales initiatives as required.
• Prepare weekly payroll reporting.
• Raise and maintain purchase orders for branch activities, including US field service accounts payable.
• Maintain field-service job procedures and open jobs in the TCT ERP.
• Track and allocate costs in the TCT ERP as required.
• Complete job close-out for review by the Manager, Houston Operations; compile reports and close-out materials to accompany invoices; and support timely close-out to enable prompt invoicing and minimize work in progress.
• Coordinate field-service job schedules, tools, dispatches, tooling, and materials with the Branch Manager.
• Coordinate shipments with logistics support personnel to ensure timely delivery of materials to customer sites.
• Maintain tooling inventory, PAT testing, calibrations, and load testing in accordance with TCT processes.
• Maintain training documentation and registers or matrices in collaboration with the Field Service Manager – Houston.
• Assist with editing and distribution of job reports and review field paperwork submitted by field-service representatives.
• Review technicians’ monthly expenses in the Emburse system and weekly timesheets in UKG.
• Order technician uniforms as needed.
• Ensure assigned projects comply with company and customer HSE policies.
• Develop and review risk assessments and Safe Work Practices (SWPs).
• Maintain HSE documentation and registers or matrices in collaboration with the Field Service Manager – Houston.
• Support audits, inspections, continuous improvement, cost reduction, and operational improvement initiatives.
• Increase knowledge of the HSE Policy and Manual and maintain a positive attitude toward health and safety.
• Perform other duties as directed by the Manager, Houston Field Service Operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed