Manufacturing Service Branch Manager

Smiths Group•Swedesboro, NJ

11d

About The Position

The Manufacturing Service Branch Manager manages and coordinates inside sales, warehouse, inventory, seal repair, machining, assembly, CAD engineering, and procurement staff and operations. The role is responsible for achieving timely production of quality products at economical cost and in appropriate quantities, and for developing and coordinating a workforce that can meet operating procedures and support physical product distribution. The manager leads and develops the team, establishes and monitors operating procedures, manages inventory and budgets, and oversees forecasting, backlog, and on-time delivery. The role also handles or oversees customer inquiries and orders, vendor purchasing, facility and equipment maintenance, and corrective actions for operational problems. The position ensures compliance with safety, health, and environmental requirements and supports company environmental performance goals.

Requirements

At least 6 years of experience in a manufacturing environment, including experience with mechanical seals or rotating equipment, inventory, material management, and distribution practices.
Supervisory experience, including supervision of a diverse workforce.
Ability to read blueprints.
Knowledge of integrated business and manufacturing systems operations involving MRP.
Knowledge of Continuous Improvement Process (CIP).
Strong interpersonal skills and ability to communicate effectively with all organizational levels.
Computer proficiency, including ability to create reports using Excel, PowerPoint, and Power BI.
Ability to work a flexible schedule as needed to accommodate business operations.

Nice To Haves

Bachelor’s degree in a business-related field or equivalent work experience.
Machine shop experience.

Responsibilities

Supervise personnel, schedule work, manage overtime, cross-train employees, and manage personnel actions.
Lead the team through effective communication, coaching, training, and development.
Develop and monitor operating procedures for order processing, inventory control, customer service, seal repair, machining, assembly, and related activities; support personnel training.
Handle incoming telephone, fax, and mail orders and inquiries about pricing, quotations, part identification, application recommendations, delivery dates, change orders, and seal repair services.
Interpret and implement company policies.
Manage the inventory system to meet customer order requirements while maintaining capacity utilization and minimizing inventory.
Approve vendor part orders and authorize substitute part numbers.
Achieve monthly forecasts, manage backlog, and support on-time delivery.
Manage annual operating budgets.
Oversee maintenance of the building, equipment, and grounds.
Analyze operational problems or deficiencies and initiate corrective action.
Ensure safety, health, and environmental rules and regulations are met or exceeded.
Complete work safely, follow safety and environmental requirements, and participate in required EHS training.
Perform additional duties as assigned.