HVAC Branch Service Manager
About The Position
The Branch Service Manager owns day-to-day service business processes and team management for a branch, ensuring customer satisfaction and financial objectives are met. The role leads local service support, improves branch performance through effective use of service applications and business processes, and helps drive sustainable, profitable growth across service business lines. The manager works with branch service teams and partners to support forecasting, business analysis, financial performance, customer satisfaction, and account management. The position emphasizes accountable and safe operations, clear metrics and forecasting, practical problem-solving, process adherence, effective communication, coaching, and collaboration.
Requirements
- Minimum of 5 years of service industry experience managing service operations and/or service dispatch/scheduling.
- Strong organizational skills and attention to detail.
- Strong interpersonal skills and ability to communicate effectively with internal and external clients.
- Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based on financial impact to desired business goals.
- Demonstrated competence in written and verbal communication skills.
- Experience in basic project accounting or costing principles.
- Ability to positively represent Johnson Controls and communicate with others at varying levels.
- Ability to influence diverse teams to accomplish tasks and goals.
Nice To Haves
- Associate’s degree.
- Prior dispatch experience.
- Familiarity with service applications, account management support, asset management, invoicing, file maintenance, and service order posting.
Responsibilities
- Own day-to-day tactical local service business and ensure defined business processes are executed consistently.
- Partner with Truck Based Service Managers and Customer Service Representatives to support forecasting, business analysis, and financial performance.
- Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
- Coach and support branch service teams on business best practices and service applications to improve performance and customer experience.
- Serve as the subject matter expert for service business processes and application actualization across the local service organization.
- Ensure training, communication, measurement, and reinforcement of processes and service applications.
- Support delivery standards aligned with BSNA objectives for sustainable, profitable growth.
- Contribute to customer satisfaction, service team business plans, and account management activities as needed.
- Maintain disciplined service operations, follow through on commitments, and uphold safety and integrity.
- Understand branch realities, support front-line teams, and act quickly on issues affecting service delivery.
- Use clear metrics and disciplined forecasting to prioritize work based on financial impact and support accurate business decisions.
- Reinforce process adherence, identify gaps in service applications, and apply practical problem-solving to strengthen results.
- Collaborate across branch roles and with internal and external partners to accomplish shared goals.
- Communicate expectations, coach team members, and align the team on standards, measures, and customer needs.
Benefits
- Competitive salary.
- Paid vacation, holidays, and sick time; 15 days of vacation in the first year.
- 401K.
- Medical, dental, and vision care available day one.
- Competitive bonus plan based on individual, group, and corporate performance.
- Encouraging and collaborative team environment.
- Dedication to safety through the Zero Harm policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
