HVAC Branch Service Manager

Johnson Controls • St Louis, MO

16h

About The Position

The HVAC Branch Service Manager owns day-to-day local HVAC service business processes and manages the service support team to help meet customer satisfaction and financial objectives. The role fosters a safety-first culture and ensures effective implementation and use of business processes and service applications. It also drives proficiency and performance among branch support staff.

The position works with HVAC Truck Based Service Managers and Customer Service Representatives to forecast, analyze, and manage service business processes across all service lines. It provides coaching and support to branch service teams, addresses process issues through training and resources, and serves as a subject matter expert for service processes and applications. The role also supports delivery standards for balanced, profitable growth, service-team business plans, customer account management, and execution of service-organization strategies.

Johnson Controls describes itself as a global provider of thermal management, building systems, energy efficiency, and decarbonization solutions. The company offers a competitive salary and bonus plan, paid time off, benefits, training opportunities, and a collaborative team environment focused on safety.

Requirements

• At least 5 years of proven experience managing service operations and/or service dispatch or scheduling.
• At least 5 years of commercial HVAC industry experience with progressively increasing responsibility.
• Ability to work independently, with strong organizational skills and attention to detail.
• Strong interpersonal skills to communicate effectively with internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• Ability to prioritize work based on financial impact to business goals.
• Demonstrated written and verbal communication skills.
• Experience with, or basic knowledge of, project accounting or costing principles.
• Ability to represent Johnson Controls positively and connect with people at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.
• Ability to use Service Management software and financial accounting systems.
• Bachelor's degree or equivalent experience in the HVAC industry.

Responsibilities

• Own day-to-day tactical local HVAC service business processes to support customer satisfaction and positive business results.
• Work with HVAC Truck Based Service Managers and Customer Service Representatives to meet financial objectives by forecasting, analyzing, and driving business processes across all service lines.
• Directly supervise service business support staff responsible for account management support, asset management, invoicing, file maintenance, and service order posting.
• Coach and support branch service teams in day-to-day business processes through implementation of standard methodologies and service applications.
• Respond to process problems with training, resources, and ideas to mitigate issues.
• Drive service business processes and applications throughout the local service organization and serve as a subject matter expert during actualization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Implement and maintain delivery standards consistent with BSNA objectives for balanced, profitable growth through effective work execution.
• Support customer satisfaction, service-organization strategies, development and maintenance of service-team business plans, and service-customer account management.
• Foster a safety-first culture for the branch.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 15 vacation days in the first year
• Comprehensive benefits package, including 401(k), medical, dental, and vision coverage, available on day one
• Extensive product, on-the-job, and cross-training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Safety focus through the Zero Harm policy
• Competitive bonus plan based on individual, group, and corporate performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager