Service Branch Manager
About The Position
The Service Branch Manager (SBM) develops and maintains relationships with prospective and existing clients in technical and manufacturing fields, identifies opportunities to mentor the workforce, and implements growth strategies and best business practices for an assigned location or department. The role also performs technical jobs and duties as business needs dictate. The SBM is responsible for local operations, employee hiring and development, work scheduling, customer relationships, technical and commercial job review, profitability, reporting, safety practices, regulatory compliance, and continuous improvement. The position may require flexible hours, weekends, holidays, night work, and out-of-town work. The manager must maintain NETA certification and be willing to test for the next level in the Testing Division.
Requirements
- Bachelor’s degree in a related field or equivalent experience, and at least 5 years of related experience.
- Knowledge of industry standards such as NETA, NEC, OSHA, and NFPA.
- Thorough understanding of heavy industrial, utility, large commercial, and renewable-energy environments, and ability to troubleshoot complex business issues.
- Ability to work safely and adhere to electrical safety procedures.
- Availability for flexible hours, weekends, holidays, and out-of-town work as required.
- Proven leadership and mentoring skills.
- Strong written and oral communication skills.
- Ability to meet deadlines and handle multiple tasks.
- Ability to work with people throughout the organization with a customer-focused approach.
- Focus on accuracy and efficiency.
- Valid driver’s license when the position utilizes a company vehicle.
Nice To Haves
- Experience with MCCs, breakers, relay testing, or similar equipment.
- Training through a related military program, such as Army Prime Power, Air Force Electrical Power Production, or Navy.
Responsibilities
- Manage day-to-day operations of the assigned location and/or department and address local customer, employee, and facility concerns.
- Hire and train direct reports; conduct interviews and job reviews; set and review professional development goals; mentor and coach technicians; audit performance quality; develop training plans; and support staff motivation and productivity.
- Schedule the local team’s work and coordinate schedules for larger jobs with other managers.
- Apply industry knowledge to provide technical and practical options to internal and external customers; prepare and review quotes; perform job walks as required; review test reports; and audit field work for quality.
- Cultivate and maintain relationships with internal customers, external customers, and vendors, communicating in a customer-service-oriented manner.
- Review jobs to ensure they meet or exceed profitability goals.
- Work with the VP and GM and/or GM to develop and implement continuous-improvement strategic business initiatives.
- Prepare reports as assigned.
- Work with HSE to develop effective safety records and practices that minimize the company’s exposure to potential risks.
- Maintain NETA certification and be willing to test up to the next level in the Testing Division.
- Perform technical jobs and other duties as business needs dictate.
- Conduct work and decisions in compliance with regulatory law; follow safety rules, best practices, company policies, and procedures.
- Accommodate flexible hours, weekends, holidays, and night work as needed to coordinate or communicate location business needs.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
