Branch Service Manager

Ameris Bank • Blountstown, FL

5d

About The Position

The Branch Service Manager oversees all branch operations and leads a team in carrying out sales and service objectives. The role plans and directs branch functions to meet compliance, operational, and customer service expectations; assesses team skills, assigns resources, and ensures branch compliance. The manager also performs other projects and duties as assigned.

The manager implements strategy, monitors performance, and develops the team to meet sales and service goals. The position includes outside business development focused on commercial deposit accounts, customer relationship management tracking, branch safety and security, operational audits, customer experience oversight, and regular communication with Bank leadership. The manager may perform branch sales and service functions as needed.

Ameris Bank describes itself as a purpose-driven company serving customers across the Southeast, Mid-Atlantic, and nationwide through digital offerings. It emphasizes integrity, collaboration, inclusion, customer service, and continuous improvement.

Requirements

• At least 3 years of retail banking experience.
• Supervisory, leadership, or mentoring experience.
• Branch operations experience.
• Cross-selling experience.
• Highly motivated team player able to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Bachelor’s degree in business or a related field, or equivalent education, related training, or experience.

Nice To Haves

• Sales management and business development experience.
• Consumer credit experience.

Responsibilities

• Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed service and sales objectives set by Bank leadership.
• Complete weekly outside business development objectives focused on commercial deposit account acquisition from warm prospects, existing customers, and centers of influence; track progress and business calls in the CRM.
• Recruit, train, coach, lead, schedule, motivate, and evaluate team members.
• Optimize the use of resources to meet branch operational needs.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships, and guide the team in achieving sales objectives through action planning.
• Oversee the branch customer experience by assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk, and exposure.
• Conduct regular vault and teller cash audits and document them appropriately.
• Maintain the customer base and meet growth expectations.
• Communicate regularly with Bank leadership.
• Maintain working knowledge of banking products, programs, services, and promotions.
• Lead training sessions and staff meetings.
• Approve policy exceptions within authorized limits.
• Perform branch sales and service functions as needed, including meeting or exceeding established targets.
• Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty.
• Act in the customer’s best interest when offering additional products and services.

Benefits

• Medical, dental, and vision insurance; the bank absorbs a major portion of healthcare costs, and coverage eligibility begins on the first day of the month following 30 days of employment.
• Life insurance provided at no additional cost.
• Accidental death and dismemberment coverage.
• Long-term disability coverage.
• Paid sick and vacation leave.
• 11 holidays.
• Volunteer/service day.
• Employee stock purchase plan.
• 401(k) retirement plan with a 50% match on the first 8% of employee contributions.
• Flexible spending accounts.
• Health savings account.
• Health reimbursement arrangement.
• Supplemental life and other insurance plans.
• Identity theft protection.
• Pet insurance.
• Legal insurance.
• Employee assistance program.
• Employee advocacy program.
• Entertainment discounts through Tickets at Work.
• AT&T employee discount.
• Wellness discounts for medical premiums and other rewards.
• Employee referral incentive.
• Education assistance.
• Employee resource groups.
• Free interest checking.
• Free safe deposit box.
• Free money orders, travelers’ checks, and cashier’s checks.
• Discount on mortgage origination fee.
• Free online banking and unlimited online bill payment.
• Employee banking perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager