HVAC Branch Service Manager

Johnson Controls • Albany, GA

12d • $100,000 - $150,000

About The Position

The Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. The role includes implementing and adhering to business processes and service applications, and driving the proficiency and performance of branch support staff.

The manager oversees local service business operations, supports accurate forecasting and financial performance across service lines, and directly supervises the service business support team. The role also coaches branch service teams, serves as a subject matter expert on service processes and applications, maintains delivery standards, and supports customer satisfaction, service strategies, business planning, and account management.

Requirements

• At least 5 years of service industry experience managing service operations and/or service dispatch or scheduling.
• Ability to work independently, with strong organizational and attention-to-detail skills.
• Strong interpersonal skills to communicate effectively with internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Demonstrated written and verbal communication skills.
• Experience with, or basic knowledge of, project accounting or costing principles.
• Ability to represent Johnson Controls positively and communicate with people at varying levels.
• Ability to influence diverse teams to accomplish tasks and goals.

Responsibilities

• Manage day-to-day tactical local service business operations using business processes that support customer satisfaction and positive business results.
• Work with Truck Based Service Managers and Customer Service Representatives to meet financial objectives through forecasting, analysis, and management of business processes across service lines.
• Directly supervise service business support staff responsible for account management support, asset management, invoicing, file maintenance, service order posting, and related duties.
• Coach and support branch service teams in day-to-day business processes, business best practices, and service applications.
• Drive service business processes and applications across the local service organization and serve as the subject matter expert during actualization.
• Ensure training, communication, measurement, and reinforcement of processes and service applications.
• Implement and maintain delivery standards aligned with BSNA objectives for sustainable, profitable growth through effective work execution.
• Perform other duties related to customer satisfaction, strategy implementation, service team business plans, and service customer account management.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 15 vacation days in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one
• Competitive bonus plan based on individual, group, and corporate performance
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed