Branch Operations Manager - HVAC

Lennox International•Appleton, WI

2d•$70,000 - $80,000

About The Position

The Branch Operations Manager manages and coordinates employees who maintain, service, and install commercial HVAC equipment and accessories. The role is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival. The manager directly supervises four to ten employees and carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The manager reads and interprets reports, correspondence, proposals, blueprints, specifications, and job orders; helps employees diagnose commercial HVAC equipment; and prepares estimates and proposals. The role reviews financial statements, sales and activity reports, and other performance data; manages tools, equipment, and materials; estimates labor needs; directs equipment dismantling, assembly, and installation; maintains time and production records; and takes steps to improve productivity, quality, safety, and customer service. Local-market travel is regular, with occasional overnight travel required. The role is salaried and exempt, with annual and monthly bonus eligibility and no overtime eligibility.

Requirements

Associate’s degree or equivalent education from a two-year college or technical school.
At least five years of related experience or an equivalent combination of education and experience.
HVAC industry technical knowledge.
Ability to travel regularly within the local market; occasional overnight travel is required.
Ability to climb ladders.
Ability to lift moderately, up to 90 pounds.
Computer skills, including competence with Microsoft Word and Excel.
Must achieve NATE certification during the first full year as Branch Manager.
Positive mental attitude; self-motivated and self-starting; competitive and high-energy; able to thrive in a fast-paced environment; professional and punctual.

Nice To Haves

P&L management experience with a successful track record.
EPA Certification: Type I and Type II or Universal.

Responsibilities

Manage and coordinate employees maintaining, servicing, and installing commercial HVAC equipment and accessories.
Manage safety, labor productivity and efficiency, inventory, customer satisfaction, employee retention, and on-time arrival.
Read, analyze, and interpret reports, correspondence, proposals, blueprints, specifications, and job orders.
Assist employees in diagnosing commercial HVAC equipment.
Prepare estimates and proposals.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and identify opportunities for cost reduction or program improvement.
Requisition and maintain inventory of tools, equipment, and materials.
Review production schedules and estimate labor requirements for job assignments.
Direct employees engaged in dismantling, assembling, and installing equipment.
Interpret and communicate company policies to employees.
Inspect and monitor work areas and tools and equipment; provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Ensure appropriate procedures are in place for reporting and managing accidents.
Assign employee duties and establish or adjust work procedures to meet production schedules.
Recommend measures to improve production methods, equipment performance, and product quality.
Suggest changes to working conditions and processes to improve branch efficiency, customer service, or work-crew performance.
Analyze and resolve work problems or assist employees in resolving them.
Initiate or suggest plans to motivate employees to achieve performance goals.
Maintain time and production records.
Directly supervise four to ten employees, including interviewing, hiring, training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Perform other duties as assigned.

Benefits

Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan with matching contributions.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off, depending on hire date and eligibility.
Two paid well-being days, depending on hire date and eligibility.
One paid volunteer day, depending on hire date and eligibility.
Ten paid holidays, depending on hire date and eligibility.
Three floating holidays per year, depending on hire date and eligibility.
Annual and monthly bonus eligibility under the applicable company plan.
Pet insurance, perks and discounts, free subscriptions, and health and wellness offerings; availability may vary by position.