Branch Operations Manager - HVAC

Lennox International•Appleton, WI

17h

About The Position

The Branch Operations Manager manages and coordinates employees who maintain, service, and install commercial HVAC equipment and accessories. The role is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival. It directly supervises four to ten employees and carries out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, performance reviews, rewards and discipline, and resolving complaints and problems. The position is salaried and exempt, with a stated annual salary range of $70,000–$80,000 and eligibility for annual and monthly bonuses under the applicable company plan. The manager reviews reports, proposals, blueprints, financial statements, sales and activity reports, and performance data; prepares estimates and proposals; helps employees diagnose commercial HVAC equipment; and manages work schedules, labor requirements, tools, equipment, materials, and inventory. The role monitors work areas and safety practices, provides safety training, and ensures procedures are in place to report and manage accidents. It also establishes or adjusts work procedures, addresses work problems, and recommends improvements to production methods, equipment performance, product quality, branch efficiency, and customer service. Local-market travel is required regularly, with occasional overnight travel. The successful candidate has an associate degree or equivalent education from a two-year college or technical school, at least five years of related experience or an equivalent combination of education and experience, and HVAC technical knowledge. The employee must achieve NATE certification during the first full year as Branch Manager. EPA Type I and Type II or Universal certification is preferred. The role requires climbing ladders, moderate lifting up to 90 pounds, and computer proficiency, including Microsoft Word and Excel.

Requirements

Associate degree (A.A.) or equivalent education from a two-year college or technical school.
At least five years of related experience or an equivalent combination of education and experience.
HVAC industry technical knowledge.
Ability to travel regularly within the local market; occasional overnight travel is required.
Ability to climb ladders and perform moderate lifting up to 90 pounds.
Computer skills, including competency in Microsoft Word and Excel.
Must achieve NATE certification in the first full year as Branch Manager.
Positive mental attitude, self-motivation, initiative, competitiveness, and high energy.
Ability to thrive in a fast-paced environment; professionalism and punctuality.

Nice To Haves

P&L management experience with a successful track record.
EPA certification: Type I and Type II or Universal.

Responsibilities

Manage and coordinate employees maintaining, servicing, and installing commercial HVAC equipment and accessories.
Oversee safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival.
Read and interpret reports, correspondence, proposals, blueprints, specifications, and job orders.
Assist employees in diagnosing commercial HVAC equipment and prepare estimates and proposals.
Review financial statements, sales and activity reports, and other performance data to assess productivity and goal achievement and identify cost reductions or program improvements.
Requisition and maintain inventories of tools, equipment, and materials.
Review production schedules and estimate labor requirements for job assignments.
Direct employees engaged in dismantling, assembling, and installing equipment; interpret work specifications and assign duties.
Communicate company policies to employees and carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Inspect and monitor work areas and tools and equipment; provide safety training; prevent, detect, and correct unsafe conditions or rule violations; and ensure procedures exist for reporting and managing accidents.
Establish or adjust work procedures to meet production schedules and recommend changes that improve production methods, equipment performance, product quality, branch efficiency, or customer service.
Analyze and resolve work problems or assist employees in resolving them.
Initiate or suggest plans to motivate employees to achieve performance goals.
Maintain time and production records.
Perform other duties as assigned.

Benefits

Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan with matching contributions.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off, depending on date of hire and eligibility.
Up to two paid well-being days, depending on date of hire and eligibility.
Up to one paid volunteer day, depending on date of hire and eligibility.
Up to 10 paid holidays, depending on date of hire and eligibility.
Up to three floating holidays per year, depending on date of hire and eligibility.
Annual and monthly bonus eligibility under the applicable company plan.
Pet insurance, perks and discounts, and free subscriptions are mentioned among the company’s benefits; benefits may vary by position and are subject to change.