Cresco Branch Service Manager

Peterson•Cresco San Francisco, CA

About The Position

The Cresco Branch Service Manager oversees service department operations at an assigned Cresco location. The role ensures maintenance and repair work is scheduled and completed according to established procedures and quality standards, while supporting equipment uptime, cost control, employee training, and safe operations. The manager exercises general discretion and judgment, and works with branch employees, company leaders, customers, and vendors. The position regularly exchanges information in person, in writing, by telephone, and electronically, and requires sensitivity when handling information and decisions about its release.

Requirements

Ability to perform each essential duty satisfactorily, safely, and in alignment with Peterson’s core values.
Knowledge, skills, and abilities required to perform the job’s functions; reasonable accommodations may be made for individuals with disabilities.
Effective communication skills, including presentation, persuasion, and negotiation skills for working with customers and coworkers.
Ability to exercise discretion and judgment in carrying out job duties.
Sensitivity when handling information and decisions concerning its release or sharing.
Successful completion of a required drug screen and background check.

Responsibilities

Oversee service department operations at the assigned Cresco location, ensuring work follows established procedures, preventive maintenance is on schedule, repairs meet quality standards, and parts are ordered and received promptly.
Identify repairs that may qualify for warranty consideration and provide relevant information to the Product Support Center Specialist for claim processing.
Monitor branch mechanics’ training needs for non-Caterpillar (Allied) service schools and recommend scheduling to the Cresco Regional Service Manager.
Identify equipment repairs that may require outside vendors and recommend them to the Cresco Regional Service Manager for review and final decision.
Prioritize downed equipment repairs and coordinate with the Store Manager and Lead Mechanic to carry out the plan.
Ensure work orders are consistently used and processed correctly.
Collaborate with the Product Support Center Specialist on manufacturer recall notices and follow-up actions.
Train new employees on maintenance systems and complete new Mechanic hire checklists.
Advise the Product Support team on equipment purchases.
Monitor preventive maintenance programs and maintenance costs, and measure service-work quality throughout the region to ensure standards are maintained.
Assist managers in evaluating candidates’ mechanical skills and abilities.
Build and maintain relationships with approved vendors.
Distribute manufacturer updates and service bulletins to the branch and track outcomes.
Communicate, train, and implement Cresco Best Practices.
Follow safety policies, procedures, rules, and laws, as well as Cresco operational procedures, quality control standards, and cash account procedures.
Maintain regular, punctual, and predictable attendance.
May educate customers on equipment use and demonstrate equipment.
May occasionally operate a company or personal vehicle to assist others with their job functions.
Work collaboratively and communicate effectively with customers and coworkers, including remaining calm and courteous under pressure.
Take direction respectfully from a supervisor or manager.