Branch Manager Jobs

About The Position

Requirements

• One of the following experience or education pathways is required: at least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent.
• Strong interpersonal skills, sales aptitude, and comfort with technology-driven banking solutions.
• Proactive approach to seeking business outside the branch; ability to lead a team and work in outside sales.
• Openness to direct coaching and feedback.
• Ability to work flexible or extended hours to meet business needs, with demonstrated reliability.
• Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
• Ability to learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Excellent organizational skills, prioritization, and multitasking ability in a fast-paced environment, with accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

• Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability.
• Lead the team in achieving sales goals and expectations, and consistently measure results.
• Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
• Manage branch operations, including compliance, security, cash handling, and expense control.
• Deliver warm, personalized, solution-oriented customer service and coach the team to identify customer needs and recommend relevant banking and investment solutions.
• Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
• Build relationships in the local community and position the branch as a trusted financial partner.
• Collaborate with Retail Partners on joint engagement opportunities and lead community outreach with Community Development Relationship Managers.
• Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
• Foster transparency, trust, and respect among team members and customers.
• Recruit, develop, and retain talent to build a high-performing team.
• Lead adoption of digital banking tools and help staff and customers use them confidently.
• Resolve customer concerns with empathy and ownership, pursuing timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Seek business outside the branch and participate in business development and community engagement.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) company match in ESOP: Woodforest adds $0.50 for each $1 saved, up to 6% of eligible pay, with the match held in Woodforest stock in the employee's ESOP account.
• Career growth opportunities and professional development.
• Banking products and services with financial savings and enhanced support.
• Competitive base pay and regular compensation reviews.
• Paid time off for branch banking employees.
• 12 medical coverage plans.
• Short- and long-term disability insurance, life insurance, and AD&D insurance paid 100% by Woodforest.
• Employee Assistance Program supporting physical, mental, and financial health.
• Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).