Branch Manager

Ferguson Enterprises • Fort Smith, AR

2d

About The Position

Ferguson is seeking a Branch Manager for its Fort Smith, Arkansas location, which sells plumbing and HVAC products. The Branch Manager leads local operations—including inside sales, the counter, and the warehouse—and oversees six associates. The role is responsible for aligning sales strategy with customer experience, building local relationships, achieving sales goals, developing associates, and maintaining a safe and efficient workplace. The branch has a market opportunity of $14 million.

The Branch Manager coordinates branch operations, executes sales and profit strategies, manages pricing, inventory, and logistics, and implements company strategies locally. The role reports to the Senior General Manager and is eligible for a bonus or incentive plan.

Requirements

• At least 2 years of management or sales leadership experience.
• At least 5 years of plumbing and HVAC experience.
• Ability to organize, prioritize, problem solve, deliver results, multitask, and lead effectively through stressful situations.
• Proven ability to use data and metrics to implement effective solutions.
• Strong written and verbal communication skills.
• Knowledge of Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Access.
• P&L execution experience and strong financial competence.

Responsibilities

• Coordinate all aspects of branch operations, including execution of the 5 Daily Activities, P&L management, sales growth, customer service, and associate development.
• Implement strategies to drive sales growth and manage profit and loss.
• Build positive relationships with customers, especially House Account customers, to support high customer satisfaction.
• Implement company strategies locally to compete effectively in the market.
• Manage and optimize pricing, inventory, and logistics to maintain an efficient work environment.
• Lead, develop, and motivate branch associates, fostering a high-performance culture aligned with company values.
• Lead sales, operations, and logistics associates with a customer-first focus and accountability.
• Promote a First in Safety Culture by following HSE policies and encouraged behaviors.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed