Branch Manager- One North Hills Tower Raleigh NC

Huntington National Bank•Raleigh, NC

1d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on existing processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, initiating referrals to bank partners, and proactively deepening customer relationships through business development inside and outside the branch. The manager is also responsible for maintaining a consistent business development and calling program. The position oversees high-value consumer and business customer portfolios, customer service and issue resolution, branch operations, and adherence to operational, security, risk, and regulatory policies. It also involves building community and internal partnerships, supporting recruitment and staffing, and understanding branch sales, service, operational, and financial performance. The listed workplace type is Office.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints as required by NMLS regulations and meet additional background-check requirements.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

Bachelor's degree.
Previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active involvement in the community and develop key business and community relationships.
Develop key internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Secure resources required to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.