Branch Manager- One North Hills Tower Raleigh NC

Huntington National Bank•Raleigh, NC

3d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, customer service, and operations. The role includes coaching the team on established processes, achieving budgeted production goals, acquiring consumer and business customers, making referrals to bank partners, and proactively deepening existing customer relationships. The Branch Manager is also responsible for consistent business development and a calling program. The manager oversees branch performance, staffing, customer relationships, and day-to-day operations while ensuring compliance with operational, security, risk, and regulatory policies. The position is based in an office workplace. Fingerprint and other background-check requirements apply under NMLS regulations.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints and meet additional background-check requirements under NMLS regulations.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor’s degree and previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operational, and financial performance.
Perform other duties as assigned.