Branch Manager, NC Coast North

Wells Fargo Bank•Jacksonville, NC

About The Position

Wells Fargo is hiring experienced, people-focused leaders for a Branch Manager career within its National Branch Network. The Branch Manager serves as the branch sales leader and is accountable for acquiring, deepening, and retaining customer relationships to drive growth in primary checking, deposits, lending, credit cards, and investments. The role leads, coaches, and develops a team; improves banker productivity; and fosters an engaged, accountable culture focused on identifying customer financial needs and recommending appropriate Wells Fargo solutions. The manager balances growth goals with operational risk management to protect customers, employees, and the company. Onboarding begins with the Branch Manager Readiness Program, which offers guidance, mentorship, job shadowing, and practical learning in day-to-day branch operations. Successful completion is required to transition into a Branch Manager position. Branch assignment depends on business needs and availability at placement. During training, the position is an interim, nonexempt role. Employees already serving as a Wells Fargo Branch Manager do not need to complete the program. The role may require working Saturdays and traveling within the assigned geography up to 50% of the time during the first six months, before or until placement in a specific branch, depending on location. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards for financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. The position is not eligible for Visa sponsorship.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
At least 2 years of leadership experience.
Ability to work a schedule that includes Saturdays.
Ability to travel within the assigned geography up to 50% of the time during the first six months, before or until placement in a specific branch, depending on location.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo policies concerning financial responsibility, character, fitness, and criminal background.
A credit report may be reviewed, excluding the credit score; additional ongoing screening may apply.

Nice To Haves

Proven ability to hire, coach, and develop sales professionals and direct reports while fostering accountability, collaboration, adaptability, and high performance.
Ability to lead a customer-focused sales culture and drive measurable growth through coaching, accountability, disciplined execution, ownership of performance outcomes, talent decisions, and risk management.
Ability to analyze performance, identify strengths and opportunities, and execute action plans to achieve business objectives.
Independent judgment and critical thinking, with the ability to manage time, prioritize, and delegate in a complex, fast-paced environment.
Demonstrated success managing and coaching across affluent, high-net-worth, and business customer segments; identifying complex financial needs; and building relationships with customers, internal partners, and community stakeholders.
Ability to lead teams in influencing and educating customers about technology and explaining the value of digital banking solutions.
Knowledge of banking laws and regulations, compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce protective behaviors.

Responsibilities

Provide inclusive leadership, establish clear expectations, and manage performance through targeted coaching to build and retain a high-performing team.
Lead the branch team in identifying customer financial needs and delivering tailored consumer and business solutions.
Use branch manager routines, observation, feedback, and follow-up to develop team capability, confidence, and productivity and hold employees accountable for relevant behaviors and outcomes.
Partner with internal sales teams in Wealth & Investment Management, Business Banking, and Home Lending to coordinate customer experiences and deepen relationships.
Educate customers about available digital banking options and demonstrate how to use them.
Use reporting and employee observations to identify team strengths and opportunities, take action to improve performance, and expand primary bank relationships and wallet share.
Balance growth, operational soundness, and talent decisions; manage risk and resolve issues; and model behaviors that protect customers, employees, and the company.