Branch Manager North Andover Branch

Rockland Trust•North Andover, MA

3d•$75,000 - $80,000

About The Position

The Branch Manager leads a small to midsize retail banking center or express branch, driving branch success and delivering an exceptional customer experience. The manager builds, coaches, develops, and motivates a team to achieve sales, service, and financial goals while creating a positive, customer-centric environment. The role also oversees branch operations and controls, promotes the bank’s products and digital services, develops customer and community relationships, and ensures compliance with regulatory requirements.

Requirements

At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Oversee a small to midsize retail banking center or express branch.
Develop and maintain effective lobby management and customer outreach efforts to improve the customer experience.
Meet regularly with employees to support training and motivation toward sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Select and develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Promote sales and service production through visible leadership.
Ensure customers receive a World Class Customer Experience through in-person, phone, and digital interactions with branch staff.
Use networking and outbound calling to cultivate sales opportunities, retain and cross-sell business customers, and generate referrals.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities and community events, and participate in a key local business nonprofit organization.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.