Team Lead - North Andover

Rocky's Ace Hardware•North Andover, MA

7d•$17 - $19

About The Position

The Team Lead supports store operations and plays a key role when the Store Manager and Assistant Manager are absent. The role upholds high standards of customer service and carries out projects and responsibilities delegated by the Store Manager.

Responsibilities

Open and close the store when the Store Manager and Assistant Manager are absent.
Handle assigned safety and security responsibilities.
Oversee tasks assigned to the store team.
Assist with training store team members to support strong performance and customer service.
Oversee the store team in the Store Manager’s absence to support strong performance and customer service.
Assist with inventory maintenance and general housekeeping.
Oversee merchandise receiving, shipment processing, store stocking, and management of cash and receivables according to company procedures, as assigned or when management is absent.
Work with the management team to achieve established sales and productivity goals.
Help maintain store equipment and fixtures in good working condition.
Work with management to develop and execute ideas and activities intended to increase store traffic.
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Set an example by consistently providing excellent customer service to Rocky’s customers.
Resolve customer complaints in a timely, courteous, and discreet manner.
Authorize acceptance of checks and similar transactions in accordance with company policy.
Help process weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.