Branch Manager - North Atlanta

ServiceMASTER Restoration Services•Canton, GA

About The Position

The Branch Manager is responsible for launching, leading, and growing a newly opened ServiceMaster restoration and reconstruction branch serving the North Atlanta market. The role has full accountability for operational excellence, financial performance, and market development, with a strong emphasis on insurance carrier–driven work. The Branch Manager ensures adherence to ServiceMaster brand standards, carrier program requirements, and industry best practices while delivering mitigation and reconstruction services to residential and commercial clients. The position oversees branch operations across water, fire, mold, storm, specialty restoration, and reconstruction services. It manages insurance carrier program performance, branch financial results, staffing and development, sales and relationships, customer experience, quality assurance, compliance, safety, and risk management. The Branch Manager must be available on call for emergency response, including nights, weekends, and severe weather events. Regular field presence at job sites and meetings with carrier partners is required, along with occasional travel for training, regional meetings, or disaster response. Candidates must successfully complete a background and drug screening and hold a valid driver's license with a clean Motor Vehicle Record.

Requirements

At least 5–7 years of experience in restoration and/or construction operations with leadership responsibility.
Demonstrated experience managing insurance carrier–driven restoration work.
Strong understanding of Xactimate estimating, job costing, and insurance claims workflows.
Proven ability to manage branch-level P&L and operational performance.
Strong leadership, communication, and organizational skills.
Valid driver's license and clean Motor Vehicle Record.
Successful completion of a background and drug screening.
Availability for emergency on-call response, including nights, weekends, and severe weather events.

Nice To Haves

Prior experience within the ServiceMaster system or a similar national restoration franchise.
IICRC certifications (WRT, ASD, AMRT, FSRT), or ability to obtain them promptly.
Experience managing residential and commercial reconstruction projects.

Responsibilities

Direct branch operations, including water, fire, mold, storm, specialty restoration, and reconstruction services.
Ensure rapid, professional emergency response consistent with ServiceMaster brand expectations and carrier service level agreements.
Enforce ServiceMaster operating procedures, quality assurance standards, and documentation requirements.
Oversee project lifecycles from first notice of loss through completion, ensuring schedule adherence, scope accuracy, and cost control.
Manage day-to-day performance within carrier programs, including compliance with estimating guidelines, pricing, documentation, and cycle times.
Serve as the primary escalation point for insurance adjusters, carrier representatives, and third-party administrators.
Ensure estimates, supplements, and invoicing are accurate, timely, and aligned with carrier expectations and ServiceMaster protocols.
Monitor carrier scorecard KPIs and implement corrective actions as needed.
Own branch P&L performance, including revenue growth, gross margin, labor efficiency, and overhead control.
Develop and manage annual budgets, forecasts, and production targets.
Review job costing and financial reports to ensure profitability across mitigation and reconstruction services.
Drive collections and cash flow management in coordination with corporate and carrier billing requirements.
Recruit, hire, train, and retain staff, including project managers, estimators, technicians, and administrative personnel.
Ensure field and office staff are trained in ServiceMaster standards, carrier requirements, and customer service expectations.
Set performance expectations and conduct regular coaching and performance reviews.
Foster a culture of accountability, professionalism, safety, and continuous improvement.
Execute a carrier-centric business development strategy focused on adjuster relationships, program performance, and referrals.
Maintain relationships with insurance adjusters, agents, property managers, and commercial accounts.
Support ServiceMaster national account initiatives and regional marketing efforts.
Represent the brand professionally within the Savannah and coastal Georgia market.
Ensure exceptional customer service throughout the claims and reconstruction process.
Resolve customer concerns, complaints, and escalations to protect carrier relationships and brand reputation.
Monitor customer satisfaction metrics and implement improvements where necessary.
Ensure compliance with ServiceMaster franchise requirements, carrier program standards, and applicable local, state, and federal regulations.
Enforce OSHA compliance, safety training, and loss prevention programs across job sites.
Maintain required licensing, certifications, and insurance coverage.
Manage subcontractor performance, contracts, and compliance.
Maintain on-call availability for emergency response, including nights, weekends, and severe weather events.
Maintain regular field presence at job sites and meetings with carrier partners, and travel occasionally for training, regional meetings, or disaster response.