Branch Manager - North Atlanta

ServiceMASTER Restoration Services•Canton, GA

9d•Onsite

About The Position

The Branch Manager is responsible for launching, leading, and growing a newly opened ServiceMaster restoration and reconstruction branch serving the North Atlanta market. The role is accountable for operational excellence, financial performance, and market development, with an emphasis on insurance carrier-driven work. The Branch Manager ensures adherence to ServiceMaster brand standards, carrier program requirements, and industry best practices while delivering mitigation and reconstruction services to residential and commercial clients. The role oversees branch operations and project execution, carrier program performance, branch financial results, staff development, business development, customer experience, quality assurance, compliance, safety, and risk management. It includes on-call availability for emergency response, regular field presence, and occasional travel for training, regional meetings, or disaster response.

Requirements

Minimum of 5–7 years of experience in restoration and/or construction operations with leadership responsibility.
Demonstrated experience managing insurance carrier-driven restoration work.
Strong understanding of Xactimate estimating, job costing, and insurance claims workflows.
Proven ability to manage branch-level P&L and operational performance.
Strong leadership, communication, and organizational skills.
Valid driver's license and clean Motor Vehicle Record.
Successfully complete a background and drug screening.

Nice To Haves

Prior experience within the ServiceMaster system or a similar national restoration franchise.
IICRC certifications (WRT, ASD, AMRT, FSRT), or ability to obtain them promptly.
Experience managing residential and commercial reconstruction projects.

Responsibilities

Direct branch operations for water, fire, mold, storm, specialty restoration, and reconstruction services.
Ensure rapid, professional emergency response in line with ServiceMaster brand expectations and carrier service level agreements.
Enforce ServiceMaster operating procedures, quality assurance standards, and documentation requirements.
Oversee projects from first notice of loss through completion, managing schedules, scope accuracy, and costs.
Manage carrier program performance and compliance with estimating guidelines, pricing, documentation, and cycle times.
Serve as the primary escalation point for insurance adjusters, carrier representatives, and third-party administrators.
Ensure estimates, supplements, and invoices are accurate, timely, and aligned with carrier expectations and ServiceMaster protocols.
Monitor carrier scorecard KPIs and implement corrective actions as needed.
Own branch P&L performance, including revenue growth, gross margin, labor efficiency, and overhead control.
Develop and manage annual budgets, forecasts, and production targets.
Review job costing and financial reports to support profitability across mitigation and reconstruction services.
Manage collections and cash flow in coordination with corporate and carrier billing requirements.
Recruit, hire, train, and retain project managers, estimators, technicians, and administrative personnel.
Train staff in ServiceMaster standards, carrier requirements, and customer service expectations.
Set performance expectations and conduct coaching and performance reviews.
Foster accountability, professionalism, safety, and continuous improvement.
Execute a carrier-centric business development strategy focused on adjuster relationships, program performance, and referrals.
Maintain relationships with insurance adjusters, agents, property managers, and commercial accounts.
Support ServiceMaster national account initiatives and regional marketing efforts.
Represent the brand professionally within the Savannah and coastal Georgia market.
Ensure exceptional customer service through the claims and reconstruction process.
Resolve customer concerns, complaints, and escalations; monitor customer satisfaction and implement improvements.
Ensure compliance with ServiceMaster franchise requirements, carrier standards, and applicable regulations.
Enforce OSHA compliance, safety training, and loss prevention programs at job sites.
Maintain required licensing, certifications, and insurance coverage.
Manage subcontractor performance, contracts, and compliance.
Be available on call for emergency response, including nights, weekends, and severe weather events.
Maintain regular field presence at job sites and carrier partner meetings, and travel occasionally for training, regional meetings, or disaster response.